68 lines
5.3 KiB
Go
68 lines
5.3 KiB
Go
package models
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import "time"
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type Ticket struct {
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TicketID string `gorm:"primaryKey;column:ticket_id" json:"ticket_id"`
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TicketReferenceID *string `gorm:"column:ticket_reference_id" json:"ticket_reference_id"`
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DepartmentID *string `gorm:"column:department_id" json:"department_id"`
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AccountID *string `gorm:"column:account_id" json:"account_id"`
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ContactID *string `gorm:"column:contact_id" json:"contact_id"`
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Email *string `gorm:"column:email" json:"email"`
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Phone *string `gorm:"column:phone" json:"phone"`
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Subject *string `gorm:"column:subject" json:"subject"`
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Description *string `gorm:"column:description" json:"description"`
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Status *string `gorm:"column:status" json:"status"`
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ProductID *string `gorm:"column:product_id" json:"product_id"`
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TicketOwnerID *string `gorm:"column:ticket_owner_id" json:"ticket_owner_id"`
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CreatedBy *string `gorm:"column:created_by" json:"created_by"`
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ModifiedBy *string `gorm:"column:modified_by" json:"modified_by"`
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CreatedTime *time.Time `gorm:"column:created_time" json:"created_time"`
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OnHoldTime *time.Time `gorm:"column:on_hold_time" json:"on_hold_time"`
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ClosedTime *time.Time `gorm:"column:closed_time" json:"closed_time"`
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ModifiedTime *time.Time `gorm:"column:modified_time" json:"modified_time"`
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TeamID *string `gorm:"column:team_id" json:"team_id"`
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DueDate *time.Time `gorm:"column:due_date" json:"due_date"`
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Tags *string `gorm:"column:tags" json:"tags"`
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Priority *string `gorm:"column:priority" json:"priority"`
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IsOverdue *bool `gorm:"column:is_overdue" json:"is_overdue"`
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IsEscalated *bool `gorm:"column:is_escalated" json:"is_escalated"`
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Classification *string `gorm:"column:classification" json:"classification"`
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Resolution *string `gorm:"column:resolution" json:"resolution"`
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TimeToRespond *int `gorm:"column:time_to_respond" json:"time_to_respond"`
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Category *string `gorm:"column:category" json:"category"`
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Subcategory *string `gorm:"column:subcategory" json:"subcategory"`
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Subclassification *string `gorm:"column:subclassification" json:"subclassification"`
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BookingNumber *int `gorm:"column:booking_number" json:"booking_number"`
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CostCode *string `gorm:"column:cost_code" json:"cost_code"`
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LanguageRequired *string `gorm:"column:language_required" json:"language_required"`
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TimeZone *string `gorm:"column:time_zone" json:"time_zone"`
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DeliveryMethod *string `gorm:"column:delivery_method" json:"delivery_method"`
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DurationInMinutes *int `gorm:"column:duration_in_minutes" json:"duration_in_minutes"`
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InterpreterID *int `gorm:"column:interpreter_id" json:"interpreter_id"`
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InterpreterEmail *string `gorm:"column:interpreter_email" json:"interpreter_email"`
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InterpreterName *string `gorm:"column:interpreter_name" json:"interpreter_name"`
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ClientID *int `gorm:"column:client_id" json:"client_id"`
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ClientName *string `gorm:"column:client_name" json:"client_name"`
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InterpreterNaati *int `gorm:"column:interpreter_naati" json:"interpreter_naati"`
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SecondaryInterpreterID *int `gorm:"column:secondary_interpreter_id" json:"secondary_interpreter_id"`
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PayCycle *int `gorm:"column:pay_cycle" json:"pay_cycle"`
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BookingTime *time.Time `gorm:"column:booking_time" json:"booking_time"`
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BillingGroup *string `gorm:"column:billing_group" json:"billing_group"`
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VideoLink *string `gorm:"column:video_link" json:"video_link"`
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ConversationID *string `gorm:"column:conversation_id" json:"conversation_id"`
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DNIS *string `gorm:"column:dnis" json:"dnis"`
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ClientAgentName *string `gorm:"column:client_agent_name" json:"client_agent_name"`
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ClientAgentPhone *string `gorm:"column:client_agent_phone" json:"client_agent_phone"`
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ClientAgentEmail *string `gorm:"column:client_agent_email" json:"client_agent_email"`
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BillingCode *string `gorm:"column:billing_code" json:"billing_code"`
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MBIEFeedback *string `gorm:"column:mbie_feedback" json:"mbie_feedback"`
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BookingComments *string `gorm:"column:booking_comments" json:"booking_comments"`
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AdditionalPrebookingInformation *string `gorm:"column:additional_prebooking_information" json:"additional_prebooking_information"`
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ForceUpdate *bool `gorm:"column:force_update" json:"force_update"`
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}
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func (Ticket) TableName() string {
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return "live_tickets"
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}
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