Added Metrics model

models/amendment.go

@@ -9,23 +9,9 @@ type DBAmendment struct {
 	AmendmentValue  string
 	Requestor       string
 	RequestedAt     time.Time
+	Sequence        string
 }
 
 func (DBAmendment) TableName() string {
 	return "gc_amendments"
 }
-
-type DBAmendmentLog struct {
-	Id              int    `gorm:"primaryKey;autoIncrement"`
-	ConversationId  string `gorm:"index"`
-	AmendmentColumn string
-	OldValue        string
-	NewValue        string
-	Requestor       string
-	RequestedAt     time.Time
-	AmendedAt       time.Time
-}
-
-func (DBAmendmentLog) TableName() string {
-	return "gc_amendment_logs"
-}

models/base_call.go

@@ -1,5 +1,6 @@
 package models
 
+/*
 import (
 	"time"
 )
@@ -26,3 +27,4 @@ type BaseCall struct {
 func (BaseCall) TableName() string {
 	return "gc_base_calls"
 }
+*/

models/call_stat.go

@@ -1,5 +1,6 @@
 package models
 
+/*
 import (
 	"time"
 )
@@ -25,3 +26,4 @@ type CallStat struct {
 func (CallStat) TableName() string {
 	return "gc_call_stats"
 }
+*/

models/crm_invoice_config.go

@@ -23,8 +23,8 @@ type CrmInvoiceConfig struct {
 	PartnerAudioBookingBH *string `gorm:"column:partner_audio_booking_bh" json:"partner_audio_booking_bh"`
 	PartnerVideoBookingAH *string `gorm:"column:partner_video_booking_ah" json:"partner_video_booking_ah"`
 	PartnerVideoBookingBH *string `gorm:"column:partner_video_booking_bh" json:"partner_video_booking_bh"`
+	RoundingFunction      *string `gorm:"column:rounding_function" json:"rounding_function"`
 	RoundBookings         *bool   `gorm:"column:round_bookings" json:"round_bookings"`
-	RoundingFunction      *bool   `gorm:"column:rounding_function" json:"rounding_function"`
 	SplitBookings         *bool   `gorm:"column:split_bookings" json:"split_bookings"`
 	SplitOnDemand         *bool   `gorm:"column:split_on_demand" json:"split_on_demand"`
 }

models/formatter.go

@@ -0,0 +1,130 @@
+package models
+
+import "time"
+
+type BaseCall struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	GenderPreference     string
+	ClientId             int `gorm:"index"`
+	LanguageId           int
+	CustomerDnis         string
+	CustomerAni          string
+	SearchStartTime      *time.Time
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	P3ConnectTime        *time.Time
+	P3DisconnectTime     *time.Time
+	BookingRequestNumber *int `gorm:"index"`
+	IvrData              *int
+	UtsEntries           int
+	InterpreterCount     int
+	Status               string
+}
+
+func (BaseCall) TableName() string {
+	return "gc_base_calls"
+}
+
+type InterpreterAttempt struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterResponseTime   time.Time
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConversationStart         time.Time
+	ConversationEnd           time.Time
+}
+
+func (InterpreterAttempt) TableName() string {
+	return "gc_interpreter_attempts"
+}
+
+type InterpreterConnection struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConferenceStart           time.Time
+	ConferenceEnd             time.Time
+}
+
+func (InterpreterConnection) TableName() string {
+	return "gc_interpreter_connections"
+}
+
+type CallStat struct {
+	ClientConversationId      string `gorm:"primaryKey;index"`
+	CallType                  string `gorm:"index"`
+	ClientId                  int    `gorm:"index"`
+	CustomerDnis              string
+	CustomerAni               string
+	ConversationStart         *time.Time `gorm:"index"`
+	ConversationEnd           *time.Time `gorm:"index"`
+	SearchStartTime           *time.Time
+	P1ConnectTime             time.Time `gorm:"index"`
+	P1DisconnectTime          time.Time `gorm:"index"`
+	BookingRequestNumber      *int      `gorm:"index"`
+	UtsQueue                  bool
+	InterpreterAcceptedCount  int
+	InterpreterAccepted       bool
+	InterpreterConnectedCount int
+	InterpreterConnected      bool
+	ClientDisconnected        bool
+	UtsDuration               int
+	UtsEntries                int
+	Status                    string
+	SubStatus                 string
+	FirstLanguageId           int
+	LastLanguageId            int
+	FirstInterpreter          string
+}
+
+func (CallStat) TableName() string {
+	return "gc_call_stats"
+}
+
+type Breakdown struct {
+	ClientConversationId      string    `gorm:"primaryKey;index"`
+	InterpreterConversationId string    `gorm:"index"`
+	Timestamp                 time.Time `gorm:"primaryKey;index"`
+	Task                      string    `gorm:"primaryKey"`
+	Duration                  int
+	Message                   string
+	Metadata                  *string `gorm:"type:json"`
+}
+
+func (Breakdown) TableName() string {
+	return "gc_call_breakdown"
+}
+
+type CallMetrics struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	//
+	TotalDuration               int
+	TotalClientResponseDuration int
+	TotalSystemDuration         int
+	TotalTalkDuration           int
+	//
+	AgentAlertDuration int
+	AgentHoldDuration  int
+	AgentTalkDuration  int
+	//
+	SearchingDuration     int
+	ConfigurationDuration int
+	QueueDuration         int
+	//
+	Metadata *string `gorm:"type:json"`
+}
+
+func (CallMetrics) TableName() string {
+	return "gc_call_metrics"
+}

models/gencloud.go

@@ -72,6 +72,7 @@ type AnalyticsConversationWithoutAttributes struct {
 	DivisionIds                      []string `json:"divisionIds"`
 	Participants                     []struct {
 		ParticipantId     string `json:"participantId"`
+		UserId            string `json:"userId"`
 		ParticipantName   string `json:"participantName"`
 		Purpose           string `json:"purpose"`
 		ExternalContactId string `json:"externalContactId"`
@@ -183,3 +184,22 @@ type NotificationConversationWithAttributes struct {
 	SecurePause        bool             `json:"securePause"`
 	UtilizationLabelId string           `json:"utilizationLabelId"`
 }
+
+type UsersQuery struct {
+	Entities []GCUser `json:"entities"`
+	PageSize int      `json:"pageSize"`
+	Total    int      `json:"total"`
+}
+
+type GCUser struct {
+	Id            string `json:"id" gorm:"primaryKey"`
+	Name          string `json:"name"`
+	Email         string `json:"email"`
+	State         string `json:"state"`
+	Username      string `json:"username"`
+	AcdAutoAnswer bool   `json:"acdAutoAnswer"`
+}
+
+func (GCUser) TableName() string {
+	return "gc_users"
+}

models/interpreter_attempt.go

@@ -1,5 +1,6 @@
 package models
 
+/*
 import (
 	"time"
 )
@@ -21,3 +22,4 @@ type InterpreterAttempt struct {
 func (InterpreterAttempt) TableName() string {
 	return "gc_interpreter_attempts"
 }
+*/

models/interpreter_connection.go

@@ -1,5 +1,6 @@
 package models
 
+/*
 import (
 	"time"
 )
@@ -20,3 +21,4 @@ type InterpreterConnection struct {
 func (InterpreterConnection) TableName() string {
 	return "gc_interpreter_connections"
 }
+*/

models/participant.go

@@ -2,6 +2,8 @@ package models
 
 import (
 	"time"
+
+	"gorm.io/gorm"
 )
 
 type DBParticipant struct {
@@ -17,13 +19,24 @@ type DBParticipant struct {
 	Name                             *string `gorm:"index"`
 	Purpose                          *string `gorm:"index"`
 	QueueId                          *string
+	UserId                           *string
 	Wrapup                           *string `gorm:"type:json"`
 	WrapupExpected                   *bool
 	WrapupRequired                   *bool
 
 	Sessions []DBSession `gorm:"foreignKey:ParticipantId;references:Id"`
+	Calls    []DBCall    `gorm:"foreignKey:ParticipantId;references:Id"`
+	User     *GCUser     `gorm:"foreignKey:UserId;references:Id"`
 }
 
 func (DBParticipant) TableName() string {
 	return "gc_participants"
 }
+
+func (p *DBParticipant) BeforeSave(tx *gorm.DB) error {
+	// Convert empty string to nil
+	if p.UserId != nil && *p.UserId == "" {
+		p.UserId = nil
+	}
+	return nil
+}

models/processed.go

@@ -20,7 +20,7 @@ type DBClientProcessed struct {
 	// ---
 	BuggedCall  bool
 	Amended     bool
-	CreatedAt   time.Time
+	CreatedAt   time.Time `gorm:"autoCreateTime"`
 	ModifiedAt  time.Time
 	CustomData  *string `gorm:"type:json"`
 	InternalUse *string `gorm:"type:json"`
@@ -54,7 +54,7 @@ type DBClientProcessed struct {
 	// PARTNER DETAILS:
 	// ---
 	PartnerBill float64
-	ParnterRate float64
+	PartnerRate float64
 
 	// TIMESTAMP DETAILS:
 	// ---
@@ -85,7 +85,7 @@ type DBInterpreterProcessed struct {
 	// ---
 	BuggedCall  bool
 	Amended     bool
-	CreatedAt   time.Time
+	CreatedAt   time.Time `gorm:"autoCreateTime"`
 	ModifiedAt  time.Time
 	CustomData  *string `gorm:"type:json"`
 	InternalUse *string `gorm:"type:json"`

util/extract.go

@@ -22,9 +22,9 @@ func ExtractWithoutAttributes(base models.AnalyticsConversationWithoutAttributes
 	var endTime *time.Time
 	parsedEndTime, err := time.Parse(time.RFC3339, base.ConversationEnd)
 	if err != nil {
-		startTime = nil
+		endTime = nil
 	} else {
-		startTime = &parsedEndTime
+		endTime = &parsedEndTime
 	}
 
 	divisionIdsBytes, err := json.Marshal(base.DivisionIds)
@@ -49,13 +49,14 @@ func ExtractWithoutAttributes(base models.AnalyticsConversationWithoutAttributes
 	for _, p := range base.Participants {
 
 		participant := models.DBParticipant{
-			ConnectedTime:     nil,
+			// ConnectedTime:     nil,
-			ConversationId:    base.ConversationId,
+			ConversationId: base.ConversationId,
-			EndTime:           nil,
+			// EndTime:           nil,
 			ExternalContactId: &p.ExternalContactId,
 			Id:                p.ParticipantId,
 			Name:              &p.ParticipantName,
 			Purpose:           &p.Purpose,
+			UserId:            &p.UserId,
 		}
 		participants = append(participants, participant)