Added interpreter and client processed models.

models/amendment.go

@@ -3,7 +3,7 @@ package models
 import "time"
 
 type DBAmendment struct {
-	Id              int    `gorm:"primaryKey;index"`
+	Id              int    `gorm:"primaryKey;autoIncrement"`
 	ConversationId  string `gorm:"index"`
 	AmendmentColumn string
 	AmendmentValue  string
@@ -16,7 +16,7 @@ func (DBAmendment) TableName() string {
 }
 
 type DBAmendmentLog struct {
-	Id              int    `gorm:"primaryKey;index"`
+	Id              int    `gorm:"primaryKey;autoIncrement"`
 	ConversationId  string `gorm:"index"`
 	AmendmentColumn string
 	OldValue        string

models/base_call.go

@@ -0,0 +1,28 @@
+package models
+
+import (
+	"time"
+)
+
+type BaseCall struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	GenderPreference     string
+	ClientId             int `gorm:"index"`
+	LanguageId           int
+	CustomerDnis         string
+	CustomerAni          string
+	SearchStartTime      *time.Time
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	P3ConnectTime        *time.Time
+	P3DisconnectTime     *time.Time
+	BookingRequestNumber *int `gorm:"index"`
+	IvrData              *int
+	UtsEntries           int
+	InterpreterCount     int
+}
+
+func (BaseCall) TableName() string {
+	return "gc_base_calls"
+}

models/call_stat.go

@@ -0,0 +1,27 @@
+package models
+
+import (
+	"time"
+)
+
+type CallStat struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	ClientId             int    `gorm:"index"`
+	CustomerDnis         string
+	CustomerAni          string
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	BookingRequestNumber *int      `gorm:"index"`
+	UtsQueue             bool
+	InterpreterCount     int
+	InterpreterConnected bool
+	ClientDisconnected   bool
+	UtsDuration          int
+	UtsEntries           int
+	Status               string
+}
+
+func (CallStat) TableName() string {
+	return "gc_call_stats"
+}

models/crm_client.go

@@ -0,0 +1,47 @@
+package models
+
+import (
+	"time"
+)
+
+type CrmClient struct {
+	ID                     int        `gorm:"primaryKey;column:id" json:"id"`
+	BillingGroupNumber     *int       `gorm:"column:billing_group_number" json:"billing_group_number"`
+	DrawdownCurrentBalance *float64   `gorm:"column:drawdown_current_balance" json:"drawdown_current_balance"`
+	DrawdownInitialBalance *float64   `gorm:"column:drawdown_initial_balance" json:"drawdown_initial_balance"`
+	ContractExpiry         *time.Time `gorm:"column:contract_expiry;type:date" json:"contract_expiry"`
+	CreatedDate            *time.Time `gorm:"column:created_date;type:date" json:"created_date"`
+	MBIE                   *bool      `gorm:"column:mbie" json:"mbie"`
+	FundingAvailable       *bool      `gorm:"column:funding_available" json:"funding_available"`
+	DrawdownClient         *bool      `gorm:"column:drawdown_client" json:"drawdown_client"`
+	CostCentreRequired     *bool      `gorm:"column:cost_centre_required" json:"cost_centre_required"`
+	CallsRecordings        *bool      `gorm:"column:calls_recordings" json:"calls_recordings"`
+	ABNNZBMNumber          *string    `gorm:"column:abn_nzbm_number" json:"abn_nzbm_number"`
+	AccountsPayableEmail   *string    `gorm:"column:accounts_payable_email" json:"accounts_payable_email"`
+	BillingGroup           *string    `gorm:"column:billing_group" json:"billing_group"`
+	BusinessAddress        *string    `gorm:"column:business_address" json:"business_address"`
+	Name                   *string    `gorm:"column:name" json:"name"`
+	Notes                  *string    `gorm:"column:notes" json:"notes"`
+	Owner                  *string    `gorm:"column:owner" json:"owner"`
+	PhoneNumber            *string    `gorm:"column:phone_number" json:"phone_number"`
+	ServicePhone           *string    `gorm:"column:service_phone" json:"service_phone"`
+	Status                 *string    `gorm:"column:status" json:"status"`
+	ContactName            *string    `gorm:"column:contact_name" json:"contact_name"`
+	ContractSigned         *string    `gorm:"column:contract_signed" json:"contract_signed"`
+	CreatedBy              *string    `gorm:"column:created_by" json:"created_by"`
+	DrawdownPONumber       *string    `gorm:"column:drawdown_po_number" json:"drawdown_po_number"`
+	GenderPreference       *string    `gorm:"column:gender_preference" json:"gender_preference"`
+	GSTNumber              *string    `gorm:"column:gst_number" json:"gst_number"`
+	InvoiceConfig          *string    `gorm:"column:invoice_config" json:"invoice_config"`
+	CustomerReference      *string    `gorm:"column:customer_reference" json:"customer_reference"`
+	PartnerName            *string    `gorm:"column:partner_name" json:"partner_name"`
+	POReference            *string    `gorm:"column:po_reference" json:"po_reference"`
+	PostalAddress          *string    `gorm:"column:postal_address" json:"postal_address"`
+	SearchPattern          *string    `gorm:"column:search_pattern" json:"search_pattern"`
+	State                  *string    `gorm:"column:state" json:"state"`
+	ReportEmails           *string    `gorm:"column:report_emails" json:"report_emails"`
+}
+
+func (CrmClient) TableName() string {
+	return "live_clients"
+}

models/crm_interpreter.go

@@ -0,0 +1,66 @@
+package models
+
+import (
+	"time"
+)
+
+type CrmInterpreter struct {
+	ID                    int        `gorm:"primaryKey;column:id" json:"id"`
+	ABN                   *string    `gorm:"column:abn" json:"abn"`
+	AccountNumber         *string    `gorm:"column:account_number" json:"account_number"`
+	AccountStatus         *string    `gorm:"column:account_status" json:"account_status"`
+	Address               *string    `gorm:"column:address" json:"address"`
+	BankName              *string    `gorm:"column:bank_name" json:"bank_name"`
+	BSB                   *string    `gorm:"column:bsb" json:"bsb"`
+	ContractStatus        *string    `gorm:"column:contract_status" json:"contract_status"`
+	BirthCountry          *string    `gorm:"column:birth_country" json:"birth_country"`
+	CreatedBy             *string    `gorm:"column:created_by" json:"created_by"`
+	CurrentPhone          *string    `gorm:"column:current_phone" json:"current_phone"`
+	DateOfBirth           *string    `gorm:"column:date_of_birth" json:"date_of_birth"`
+	Email                 *string    `gorm:"column:email" json:"email"`
+	EmployedBy            *string    `gorm:"column:employed_by" json:"employed_by"`
+	EnrolmentDate         *string    `gorm:"column:enrolment_date" json:"enrolment_date"`
+	FinanceTasksCompleted *bool      `gorm:"column:finance_tasks_completed" json:"finance_tasks_completed"`
+	GST                   *bool      `gorm:"column:gst" json:"gst"`
+	NZGovApproved         *bool      `gorm:"column:nz_gov_approved" json:"nz_gov_approved"`
+	NaatiListed           *bool      `gorm:"column:naati_listed" json:"naati_listed"`
+	PersonalCV            *bool      `gorm:"column:personal_cv" json:"personal_cv"`
+	PinViaSMS             *bool      `gorm:"column:pin_via_sms" json:"pin_via_sms"`
+	VaxFluCheck           *bool      `gorm:"column:vax_flu_check" json:"vax_flu_check"`
+	WorkingWithChildren   *bool      `gorm:"column:working_with_children" json:"working_with_children"`
+	LastContactAttempt    *time.Time `gorm:"column:last_contact_attempt" json:"last_contact_attempt"`
+	MigrationYear         *time.Time `gorm:"column:migration_year" json:"migration_year"`
+	FirstName             *string    `gorm:"column:first_name" json:"first_name"`
+	Gender                *string    `gorm:"column:gender" json:"gender"`
+	FullName              *string    `gorm:"column:full_name" json:"full_name"`
+	Owner                 *string    `gorm:"column:owner" json:"owner"`
+	TranslationType       *string    `gorm:"column:translation_type" json:"translation_type"`
+	Status                *string    `gorm:"column:status" json:"status"`
+	GSTNumber             *string    `gorm:"column:gst_number" json:"gst_number"`
+	LastName              *string    `gorm:"column:last_name" json:"last_name"`
+	Layout                *string    `gorm:"column:layout" json:"layout"`
+	ModifiedBy            *string    `gorm:"column:modified_by" json:"modified_by"`
+	NaatiCertification    *string    `gorm:"column:naati_certification" json:"naati_certification"`
+	NaatiCertificationID  *string    `gorm:"column:naati_certification_id" json:"naati_certification_id"`
+	Notes                 *string    `gorm:"column:notes" json:"notes"`
+	NZBN                  *string    `gorm:"column:nzbn" json:"nzbn"`
+	Password              *string    `gorm:"column:password" json:"password"`
+	PaymentState          *string    `gorm:"column:payment_state" json:"payment_state"`
+	PhotoID               *string    `gorm:"column:photo_id" json:"photo_id"`
+	PhotoIDExpiry         *string    `gorm:"column:photo_id_expiry" json:"photo_id_expiry"`
+	Pin                   *string    `gorm:"column:pin" json:"pin"`
+	PoliceCheck           *string    `gorm:"column:police_check" json:"police_check"`
+	PoliceCheckExpiry     *string    `gorm:"column:police_check_expiry" json:"police_check_expiry"`
+	Postcode              *string    `gorm:"column:postcode" json:"postcode"`
+	Priority              *string    `gorm:"column:priority" json:"priority"`
+	State                 *string    `gorm:"column:state" json:"state"`
+	Status2               *string    `gorm:"column:status_2" json:"status_2"`
+	Suburb                *string    `gorm:"column:suburb" json:"suburb"`
+	Tag                   *string    `gorm:"column:tag" json:"tag"`
+	VaxCovidCheck         *string    `gorm:"column:vax_covid_check" json:"vax_covid_check"`
+	CRMID                 *string    `gorm:"column:crm_id" json:"crm_id"`
+}
+
+func (CrmInterpreter) TableName() string {
+	return "live_interpreters"
+}

models/crm_invoice_config.go

@@ -0,0 +1,34 @@
+package models
+
+import ()
+
+type CrmInvoiceConfig struct {
+	ID                    string  `gorm:"primaryKey;column:id" json:"id"`
+	Name                  string  `gorm:"column:name;not null" json:"name"`
+	BHEndHour             *int    `gorm:"column:bh_end_hour" json:"bh_end_hour"`
+	BHEndMinute           *int    `gorm:"column:bh_end_minute" json:"bh_end_minute"`
+	BHStartHour           *int    `gorm:"column:bh_start_hour" json:"bh_start_hour"`
+	BHStartMinute         *int    `gorm:"column:bh_start_minute" json:"bh_start_minute"`
+	MaximumDuration       *int    `gorm:"column:maximum_duration" json:"maximum_duration"`
+	MinimumDuration       *int    `gorm:"column:minimum_duration" json:"minimum_duration"`
+	OnDemandAH            *string `gorm:"column:on_demand_ah" json:"on_demand_ah"`
+	OnDemandBH            *string `gorm:"column:on_demand_bh" json:"on_demand_bh"`
+	AudioBookingAH        *string `gorm:"column:audio_booking_ah" json:"audio_booking_ah"`
+	AudioBookingBH        *string `gorm:"column:audio_booking_bh" json:"audio_booking_bh"`
+	VideoBookingAH        *string `gorm:"column:video_booking_ah" json:"video_booking_ah"`
+	VideoBookingBH        *string `gorm:"column:video_booking_bh" json:"video_booking_bh"`
+	PartnerOnDemandAH     *string `gorm:"column:partner_on_demand_ah" json:"partner_on_demand_ah"`
+	PartnerOnDemandBH     *string `gorm:"column:partner_on_demand_bh" json:"partner_on_demand_bh"`
+	PartnerAudioBookingAH *string `gorm:"column:partner_audio_booking_ah" json:"partner_audio_booking_ah"`
+	PartnerAudioBookingBH *string `gorm:"column:partner_audio_booking_bh" json:"partner_audio_booking_bh"`
+	PartnerVideoBookingAH *string `gorm:"column:partner_video_booking_ah" json:"partner_video_booking_ah"`
+	PartnerVideoBookingBH *string `gorm:"column:partner_video_booking_bh" json:"partner_video_booking_bh"`
+	RoundBookings         *bool   `gorm:"column:round_bookings" json:"round_bookings"`
+	RoundingFunction      *bool   `gorm:"column:rounding_function" json:"rounding_function"`
+	SplitBookings         *bool   `gorm:"column:split_bookings" json:"split_bookings"`
+	SplitOnDemand         *bool   `gorm:"column:split_on_demand" json:"split_on_demand"`
+}
+
+func (CrmInvoiceConfig) TableName() string {
+	return "live_invoice_configs"
+}

models/crm_language.go

@@ -0,0 +1,12 @@
+package models
+
+type CrmLanguage struct {
+	ID     int     `gorm:"primaryKey;column:id" json:"id"`
+	Name   *string `gorm:"column:name" json:"name"`
+	Active *bool   `gorm:"column:active" json:"active"`
+	CRMID  *string `gorm:"column:crm_id" json:"crm_id"`
+}
+
+func (CrmLanguage) TableName() string {
+	return "live_languages"
+}

models/crm_language_lookup.go

@@ -0,0 +1,22 @@
+package models
+
+import "time"
+
+type CrmLanguageLookup struct {
+	ID                   string     `gorm:"primaryKey;column:id" json:"id"`
+	Language             *string    `gorm:"column:language" json:"language"`
+	CustomRateFunction   *string    `gorm:"column:custom_rate_function" json:"custom_rate_function"`
+	Interpreter          *string    `gorm:"column:interpreter" json:"interpreter"`
+	NaatiDescription     *string    `gorm:"column:naati_description" json:"naati_description"`
+	NaatiNumber          *string    `gorm:"column:naati_number" json:"naati_number"`
+	NaatiExpiry          *time.Time `gorm:"column:naati_expiry;type:date" json:"naati_expiry"`
+	NaatiLevel           *int       `gorm:"column:naati_level" json:"naati_level"`
+	Priority             *int       `gorm:"column:priority" json:"priority"`
+	Searchable           *bool      `gorm:"column:searchable" json:"searchable"`
+	WorkingTowardsNaati  *bool      `gorm:"column:working_towards_naati" json:"working_towards_naati"`
+	PaymentConfiguration *string    `gorm:"column:payment_configuration" json:"payment_configuration"`
+}
+
+func (CrmLanguageLookup) TableName() string {
+	return "live_language_lookups"
+}

models/crm_payment_config.go

@@ -0,0 +1,18 @@
+package models
+
+type CrmPaymentConfig struct {
+	ID            string  `gorm:"primaryKey;column:id" json:"id"`
+	Name          string  `gorm:"column:name;not null" json:"name"`
+	BHEndHour     *int    `gorm:"column:bh_end_hour" json:"bh_end_hour"`
+	BHEndMinute   *int    `gorm:"column:bh_end_minute" json:"bh_end_minute"`
+	BHStartHour   *int    `gorm:"column:bh_start_hour" json:"bh_start_hour"`
+	BHStartMinute *int    `gorm:"column:bh_start_minute" json:"bh_start_minute"`
+	OnDemand      *string `gorm:"column:on_demand" json:"on_demand"`
+	AudioBooking  *string `gorm:"column:audio_booking" json:"audio_booking"`
+	VideoBooking  *string `gorm:"column:video_booking" json:"video_booking"`
+	TimeZone      *string `gorm:"column:time_zone" json:"time_zone"`
+}
+
+func (CrmPaymentConfig) TableName() string {
+	return "live_payment_configs"
+}

models/gencloud.go

@@ -16,7 +16,7 @@ type AnalyticsConversationWithAttributes struct {
 	OriginatingDirection             string   `json:"originatingDirection"`
 	Participants                     []struct {
 		ExternalContactId string `json:"externalContactId"`
-		ParticipantId     string `json:"participantId"`
+		ParticipantId     string `json:"id"`
 		ParticipantName   string `json:"participantName"`
 		Purpose           string `json:"purpose"`
 		Sessions          []struct {

models/interpreter_attempt.go

@@ -0,0 +1,23 @@
+package models
+
+import (
+	"time"
+)
+
+type InterpreterAttempt struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterResponseTime   time.Time
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConversationStart         time.Time
+	ConversationEnd           time.Time
+}
+
+func (InterpreterAttempt) TableName() string {
+	return "gc_interpreter_attempts"
+}

models/interpreter_connection.go

@@ -0,0 +1,22 @@
+package models
+
+import (
+	"time"
+)
+
+type InterpreterConnection struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConferenceStart           time.Time
+	ConferenceEnd             time.Time
+}
+
+func (InterpreterConnection) TableName() string {
+	return "gc_interpreter_connections"
+}

models/processed.go

@@ -0,0 +1,184 @@
+package models
+
+import (
+	"time"
+)
+
+type DBClientProcessed struct {
+
+	// CALL DETAILS
+	// ---
+	ClientConversationId string `gorm:"primaryKey"`
+	CallType             string
+	GenderPreference     string
+	BookingReference     *int
+	IvrData              *int
+	BillableClient       bool
+	CallOutcome          string
+
+	// FLAGS / METADATA:
+	// ---
+	BuggedCall  bool
+	Amended     bool
+	CreatedAt   time.Time
+	ModifiedAt  time.Time
+	CustomData  *string `gorm:"type:json"`
+	InternalUse *string `gorm:"type:json"`
+
+	// LANGUAGE DETAILS:
+	// ---
+	LanguageId    int
+	LanguageCrmId string
+	LanguageName  string
+
+	// CLIENT DETAILS:
+	// ---
+	ClientId           int
+	CustomerDnis       string
+	CustomerAni        string
+	ClientName         string
+	ClientState        string
+	ClientFunding      bool
+	ClientGroupId      int
+	ClientGroupName    string
+	ClientPoReference  string
+	InvoiceConfigCrmId string
+	InvoiceConfigName  string
+	InvoiceConfigUsed  string
+	ClientCallDuration int
+	ClientTimeOfDay    string
+	ClientBill         float64
+	ClientRate         float64
+	ClientTaxStatus    string
+
+	// PARTNER DETAILS:
+	// ---
+	PartnerBill float64
+	ParnterRate float64
+
+	// TIMESTAMP DETAILS:
+	// ---
+	P1SearchStartTime *time.Time
+	P1ConnectTime     time.Time
+	P1DisconnectTime  time.Time
+	P3ConnectTime     *time.Time
+	P3DisconnectTime  *time.Time
+}
+
+func (DBClientProcessed) TableName() string {
+	return "gc_client_processed"
+}
+
+type DBInterpreterProcessed struct {
+
+	// CALL DETAILS
+	// ---
+	ClientConversationId      string
+	InterpreterConversationId string `gorm:"primaryKey"`
+	CallType                  string
+	GenderPreference          string
+	BookingReference          *int
+	BillableInterpreter       bool
+	BillableTpa               bool
+
+	// FLAGS / METADATA:
+	// ---
+	BuggedCall  bool
+	Amended     bool
+	CreatedAt   time.Time
+	ModifiedAt  time.Time
+	CustomData  *string `gorm:"type:json"`
+	InternalUse *string `gorm:"type:json"`
+
+	// LANGUAGE DETAILS:
+	// ---
+	LanguageId    int
+	LanguageCrmId string
+	LanguageName  string
+
+	// CLIENT DETAILS:
+	// ---
+	ClientId    int
+	ClientName  string
+	ClientState string
+
+	// INTERPRETER DETAILS:
+	// ---
+	InterpreterId                       int
+	InterpreterCrmId                    string
+	InterpreterName                     string
+	InterpreterPhone                    string
+	InterpreterGst                      bool
+	InterpreterNaatiId                  string
+	InterpreterGender                   string
+	InterpreterState                    string
+	InterpreterPaymentState             string
+	InterpreterEmployer                 string
+	InterpreterLanguagePriority         int
+	InterpreterLanguageNaatiLevel       int
+	InterpreterLanguageNaatiDescription string
+	InterpreterLanguageWtn              bool
+	InterpreterCallDuration             int
+	InterpreterTimeOfDay                string
+	InterpreterPayment                  float64
+	InterpreterRate                     float64
+	PaymentConfigCrmId                  string
+	PaymentConfigName                   string
+	PaymentConfigUsed                   string
+
+	// TIMESTAMP DETAILS:
+	// ---
+	P1SearchStartTime *time.Time
+	P1ConnectTime     time.Time
+	P1DisconnectTime  time.Time
+	P2SearchStartTime *time.Time
+	P2AcceptanceTime  time.Time
+	P2ConferenceTime  time.Time
+	P2DisconnectTime  time.Time
+}
+
+func (DBInterpreterProcessed) TableName() string {
+	return "gc_interpreter_processed"
+}
+
+/*
+type Processed struct {
+	ClientConversationId      string `gorm:"index"`
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	CallType                  string `gorm:"index"`
+	GenderPreference          string
+	LanguageId                int
+	ClientId                  int `gorm:"index"`
+	CustomerDnis              string
+	CustomerAni               string
+	InterpreterId             int
+	SearchStartTime           time.Time `gorm:"index"`
+	ClientIndex               int
+	NesIndex                  int
+	P2ConnectTimeUtc          time.Time `gorm:"index"`
+	P2DisconnectTimeUtc       time.Time `gorm:"index"`
+	P1ConnectTimeUtc          time.Time `gorm:"index"`
+	P1DisconnectTimeUtc       time.Time `gorm:"index"`
+	P3ConnectTimeUtc          *time.Time
+	P3DisconnectTimeUtc       *time.Time
+	BookingRequestNumber      *int `gorm:"index"`
+	IvrData                   *int
+	UtsEntries                int
+	InterpreterCount          int
+	Flags                     *string `gorm:"type:json"`
+	Metadata                  *string `gorm:"type:json"`
+	// Client data
+	ClientCrmData         string `gorm:"type:json"`
+	InvoiceConfigCrmData  string `gorm:"type:json"`
+	LanguageCrmData       string `gorm:"type:json"`
+	InterpreterCrmData    string `gorm:"type:json"`
+	LanguageLookupCrmData string `gorm:"type:json"`
+	VicTimezoneData       string `gorm:"type:json"`
+	NzTimezoneData        string `gorm:"type:json"`
+	LocalTimezoneData     string `gorm:"type:json"`
+}
+
+func (Processed) TableName() string {
+	return "gc_processed"
+}
+*/

models/queue_log.go

@@ -8,6 +8,7 @@ type DBQueueLog struct {
 	Start          time.Time `gorm:"index"`
 	End            time.Time `gorm:"index"`
 	Duration       float64
+	NextQueue      string
 	Result         string `gorm:"type:json"`
 }
 

models/segment.go

@@ -12,7 +12,7 @@ type DBSegment struct {
 	SegmentEnd        time.Time `gorm:"index"`
 	SegmentStart      time.Time `gorm:"index"`
 	SegmentType       string    `gorm:"index"`
-	SessionId         string    `gorm:"foreignKey"`
+	SessionId         string    `gorm:"index;foreignKey"`
 	WrapUpCode        string
 }
 

models/ticket.go

@@ -0,0 +1,67 @@
+package models
+
+import "time"
+
+type Ticket struct {
+	TicketID                        string     `gorm:"primaryKey;column:ticket_id" json:"ticket_id"`
+	TicketReferenceID               *string    `gorm:"column:ticket_reference_id" json:"ticket_reference_id"`
+	DepartmentID                    *string    `gorm:"column:department_id" json:"department_id"`
+	AccountID                       *string    `gorm:"column:account_id" json:"account_id"`
+	ContactID                       *string    `gorm:"column:contact_id" json:"contact_id"`
+	Email                           *string    `gorm:"column:email" json:"email"`
+	Phone                           *string    `gorm:"column:phone" json:"phone"`
+	Subject                         *string    `gorm:"column:subject" json:"subject"`
+	Description                     *string    `gorm:"column:description" json:"description"`
+	Status                          *string    `gorm:"column:status" json:"status"`
+	ProductID                       *string    `gorm:"column:product_id" json:"product_id"`
+	TicketOwnerID                   *string    `gorm:"column:ticket_owner_id" json:"ticket_owner_id"`
+	CreatedBy                       *string    `gorm:"column:created_by" json:"created_by"`
+	ModifiedBy                      *string    `gorm:"column:modified_by" json:"modified_by"`
+	CreatedTime                     *time.Time `gorm:"column:created_time" json:"created_time"`
+	OnHoldTime                      *time.Time `gorm:"column:on_hold_time" json:"on_hold_time"`
+	ClosedTime                      *time.Time `gorm:"column:closed_time" json:"closed_time"`
+	ModifiedTime                    *time.Time `gorm:"column:modified_time" json:"modified_time"`
+	TeamID                          *string    `gorm:"column:team_id" json:"team_id"`
+	DueDate                         *time.Time `gorm:"column:due_date" json:"due_date"`
+	Tags                            *string    `gorm:"column:tags" json:"tags"`
+	Priority                        *string    `gorm:"column:priority" json:"priority"`
+	IsOverdue                       *bool      `gorm:"column:is_overdue" json:"is_overdue"`
+	IsEscalated                     *bool      `gorm:"column:is_escalated" json:"is_escalated"`
+	Classification                  *string    `gorm:"column:classification" json:"classification"`
+	Resolution                      *string    `gorm:"column:resolution" json:"resolution"`
+	TimeToRespond                   *int       `gorm:"column:time_to_respond" json:"time_to_respond"`
+	Category                        *string    `gorm:"column:category" json:"category"`
+	Subcategory                     *string    `gorm:"column:subcategory" json:"subcategory"`
+	Subclassification               *string    `gorm:"column:subclassification" json:"subclassification"`
+	BookingNumber                   *int       `gorm:"column:booking_number" json:"booking_number"`
+	CostCode                        *string    `gorm:"column:cost_code" json:"cost_code"`
+	LanguageRequired                *string    `gorm:"column:language_required" json:"language_required"`
+	TimeZone                        *string    `gorm:"column:time_zone" json:"time_zone"`
+	DeliveryMethod                  *string    `gorm:"column:delivery_method" json:"delivery_method"`
+	DurationInMinutes               *int       `gorm:"column:duration_in_minutes" json:"duration_in_minutes"`
+	InterpreterID                   *int       `gorm:"column:interpreter_id" json:"interpreter_id"`
+	InterpreterEmail                *string    `gorm:"column:interpreter_email" json:"interpreter_email"`
+	InterpreterName                 *string    `gorm:"column:interpreter_name" json:"interpreter_name"`
+	ClientID                        *int       `gorm:"column:client_id" json:"client_id"`
+	ClientName                      *string    `gorm:"column:client_name" json:"client_name"`
+	InterpreterNaati                *int       `gorm:"column:interpreter_naati" json:"interpreter_naati"`
+	SecondaryInterpreterID          *int       `gorm:"column:secondary_interpreter_id" json:"secondary_interpreter_id"`
+	PayCycle                        *int       `gorm:"column:pay_cycle" json:"pay_cycle"`
+	BookingTime                     *time.Time `gorm:"column:booking_time" json:"booking_time"`
+	BillingGroup                    *string    `gorm:"column:billing_group" json:"billing_group"`
+	VideoLink                       *string    `gorm:"column:video_link" json:"video_link"`
+	ConversationID                  *string    `gorm:"column:conversation_id" json:"conversation_id"`
+	DNIS                            *string    `gorm:"column:dnis" json:"dnis"`
+	ClientAgentName                 *string    `gorm:"column:client_agent_name" json:"client_agent_name"`
+	ClientAgentPhone                *string    `gorm:"column:client_agent_phone" json:"client_agent_phone"`
+	ClientAgentEmail                *string    `gorm:"column:client_agent_email" json:"client_agent_email"`
+	BillingCode                     *string    `gorm:"column:billing_code" json:"billing_code"`
+	MBIEFeedback                    *string    `gorm:"column:mbie_feedback" json:"mbie_feedback"`
+	BookingComments                 *string    `gorm:"column:booking_comments" json:"booking_comments"`
+	AdditionalPrebookingInformation *string    `gorm:"column:additional_prebooking_information" json:"additional_prebooking_information"`
+	ForceUpdate                     *bool      `gorm:"column:force_update" json:"force_update"`
+}
+
+func (Ticket) TableName() string {
+	return "live_tickets"
+}