Made conversation start/end optional

models/amendment.go

@@ -0,0 +1,17 @@
+package models
+
+import "time"
+
+type DBAmendment struct {
+	Id              int    `gorm:"primaryKey;autoIncrement"`
+	ConversationId  string `gorm:"index"`
+	AmendmentColumn string
+	AmendmentValue  string
+	Requestor       string
+	RequestedAt     time.Time
+	Sequence        string
+}
+
+func (DBAmendment) TableName() string {
+	return "gc_amendments"
+}

models/base_call.go

@@ -0,0 +1,30 @@
+package models
+
+/*
+import (
+	"time"
+)
+
+type BaseCall struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	GenderPreference     string
+	ClientId             int `gorm:"index"`
+	LanguageId           int
+	CustomerDnis         string
+	CustomerAni          string
+	SearchStartTime      *time.Time
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	P3ConnectTime        *time.Time
+	P3DisconnectTime     *time.Time
+	BookingRequestNumber *int `gorm:"index"`
+	IvrData              *int
+	UtsEntries           int
+	InterpreterCount     int
+}
+
+func (BaseCall) TableName() string {
+	return "gc_base_calls"
+}
+*/

models/booking.go

@@ -0,0 +1,28 @@
+package models
+
+import "time"
+
+type Booking struct {
+	BookingReference int        `gorm:"primaryKey;index"`
+	BookingTime      *time.Time `gorm:"index"`
+	Timezone         *string
+	Language         *string
+	CustomData       *string
+	Method           *string `gorm:"index"`
+	Duration         *int
+	BookedDuration   *int
+	ConversationId   *string `gorm:"index"`
+	CancellationTime *time.Time
+	InterpreterId    *int `gorm:"index"`
+	ClientId         *int `gorm:"index"`
+	AgentName        *string
+	AgentEmail       *string
+	AgentPhone       *string
+	Comments         *string
+	BillingCode      *string
+	TicketId         string
+}
+
+func (Booking) TableName() string {
+	return "gc_bookings"
+}

models/call.go

@@ -2,12 +2,9 @@ package models
 
 import (
 	"time"
-
-	"gorm.io/gorm"
 )
 
 type DBCall struct {
-	gorm.Model
 	AfterCallWorkRequired bool
 	Confined              bool
 	ConnectedTime         *time.Time `gorm:"index"`

models/call_stat.go

@@ -0,0 +1,29 @@
+package models
+
+/*
+import (
+	"time"
+)
+
+type CallStat struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	ClientId             int    `gorm:"index"`
+	CustomerDnis         string
+	CustomerAni          string
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	BookingRequestNumber *int      `gorm:"index"`
+	UtsQueue             bool
+	InterpreterCount     int
+	InterpreterConnected bool
+	ClientDisconnected   bool
+	UtsDuration          int
+	UtsEntries           int
+	Status               string
+}
+
+func (CallStat) TableName() string {
+	return "gc_call_stats"
+}
+*/

models/conversation.go

@@ -2,12 +2,9 @@ package models
 
 import (
 	"time"
-
-	"gorm.io/gorm"
 )
 
 type DBConversation struct {
-	gorm.Model
 	Address              *string
 	DivisionIds          *string    `gorm:"type:json"`
 	End                  *time.Time `gorm:"index"`
@@ -22,8 +19,11 @@ type DBConversation struct {
 	Start                *time.Time `gorm:"index"`
 	UtilizationLabelId   *string
 	LiveUpdate           *time.Time
+	DetailsUpdate        *time.Time
 	SemiLiveUpdate       *time.Time
 	JobUpdate            *time.Time
+
+	Participants []DBParticipant `gorm:"foreignKey:ConversationId;references:Id"`
 }
 
 func (DBConversation) TableName() string {

models/crm_client.go

@@ -0,0 +1,47 @@
+package models
+
+import (
+	"time"
+)
+
+type CrmClient struct {
+	ID                     int        `gorm:"primaryKey;column:id" json:"id"`
+	BillingGroupNumber     *int       `gorm:"column:billing_group_number" json:"billing_group_number"`
+	DrawdownCurrentBalance *float64   `gorm:"column:drawdown_current_balance" json:"drawdown_current_balance"`
+	DrawdownInitialBalance *float64   `gorm:"column:drawdown_initial_balance" json:"drawdown_initial_balance"`
+	ContractExpiry         *time.Time `gorm:"column:contract_expiry;type:date" json:"contract_expiry"`
+	CreatedDate            *time.Time `gorm:"column:created_date;type:date" json:"created_date"`
+	MBIE                   *bool      `gorm:"column:mbie" json:"mbie"`
+	FundingAvailable       *bool      `gorm:"column:funding_available" json:"funding_available"`
+	DrawdownClient         *bool      `gorm:"column:drawdown_client" json:"drawdown_client"`
+	CostCentreRequired     *bool      `gorm:"column:cost_centre_required" json:"cost_centre_required"`
+	CallsRecordings        *bool      `gorm:"column:calls_recordings" json:"calls_recordings"`
+	ABNNZBMNumber          *string    `gorm:"column:abn_nzbm_number" json:"abn_nzbm_number"`
+	AccountsPayableEmail   *string    `gorm:"column:accounts_payable_email" json:"accounts_payable_email"`
+	BillingGroup           *string    `gorm:"column:billing_group" json:"billing_group"`
+	BusinessAddress        *string    `gorm:"column:business_address" json:"business_address"`
+	Name                   *string    `gorm:"column:name" json:"name"`
+	Notes                  *string    `gorm:"column:notes" json:"notes"`
+	Owner                  *string    `gorm:"column:owner" json:"owner"`
+	PhoneNumber            *string    `gorm:"column:phone_number" json:"phone_number"`
+	ServicePhone           *string    `gorm:"column:service_phone" json:"service_phone"`
+	Status                 *string    `gorm:"column:status" json:"status"`
+	ContactName            *string    `gorm:"column:contact_name" json:"contact_name"`
+	ContractSigned         *string    `gorm:"column:contract_signed" json:"contract_signed"`
+	CreatedBy              *string    `gorm:"column:created_by" json:"created_by"`
+	DrawdownPONumber       *string    `gorm:"column:drawdown_po_number" json:"drawdown_po_number"`
+	GenderPreference       *string    `gorm:"column:gender_preference" json:"gender_preference"`
+	GSTNumber              *string    `gorm:"column:gst_number" json:"gst_number"`
+	InvoiceConfig          *string    `gorm:"column:invoice_config" json:"invoice_config"`
+	CustomerReference      *string    `gorm:"column:customer_reference" json:"customer_reference"`
+	PartnerName            *string    `gorm:"column:partner_name" json:"partner_name"`
+	POReference            *string    `gorm:"column:po_reference" json:"po_reference"`
+	PostalAddress          *string    `gorm:"column:postal_address" json:"postal_address"`
+	SearchPattern          *string    `gorm:"column:search_pattern" json:"search_pattern"`
+	State                  *string    `gorm:"column:state" json:"state"`
+	ReportEmails           *string    `gorm:"column:report_emails" json:"report_emails"`
+}
+
+func (CrmClient) TableName() string {
+	return "live_clients"
+}

models/crm_interpreter.go

@@ -0,0 +1,66 @@
+package models
+
+import (
+	"time"
+)
+
+type CrmInterpreter struct {
+	ID                    int        `gorm:"primaryKey;column:id" json:"id"`
+	ABN                   *string    `gorm:"column:abn" json:"abn"`
+	AccountNumber         *string    `gorm:"column:account_number" json:"account_number"`
+	AccountStatus         *string    `gorm:"column:account_status" json:"account_status"`
+	Address               *string    `gorm:"column:address" json:"address"`
+	BankName              *string    `gorm:"column:bank_name" json:"bank_name"`
+	BSB                   *string    `gorm:"column:bsb" json:"bsb"`
+	ContractStatus        *string    `gorm:"column:contract_status" json:"contract_status"`
+	BirthCountry          *string    `gorm:"column:birth_country" json:"birth_country"`
+	CreatedBy             *string    `gorm:"column:created_by" json:"created_by"`
+	CurrentPhone          *string    `gorm:"column:current_phone" json:"current_phone"`
+	DateOfBirth           *string    `gorm:"column:date_of_birth" json:"date_of_birth"`
+	Email                 *string    `gorm:"column:email" json:"email"`
+	EmployedBy            *string    `gorm:"column:employed_by" json:"employed_by"`
+	EnrolmentDate         *string    `gorm:"column:enrolment_date" json:"enrolment_date"`
+	FinanceTasksCompleted *bool      `gorm:"column:finance_tasks_completed" json:"finance_tasks_completed"`
+	GST                   *bool      `gorm:"column:gst" json:"gst"`
+	NZGovApproved         *bool      `gorm:"column:nz_gov_approved" json:"nz_gov_approved"`
+	NaatiListed           *bool      `gorm:"column:naati_listed" json:"naati_listed"`
+	PersonalCV            *bool      `gorm:"column:personal_cv" json:"personal_cv"`
+	PinViaSMS             *bool      `gorm:"column:pin_via_sms" json:"pin_via_sms"`
+	VaxFluCheck           *bool      `gorm:"column:vax_flu_check" json:"vax_flu_check"`
+	WorkingWithChildren   *bool      `gorm:"column:working_with_children" json:"working_with_children"`
+	LastContactAttempt    *time.Time `gorm:"column:last_contact_attempt" json:"last_contact_attempt"`
+	MigrationYear         *time.Time `gorm:"column:migration_year" json:"migration_year"`
+	FirstName             *string    `gorm:"column:first_name" json:"first_name"`
+	Gender                *string    `gorm:"column:gender" json:"gender"`
+	FullName              *string    `gorm:"column:full_name" json:"full_name"`
+	Owner                 *string    `gorm:"column:owner" json:"owner"`
+	TranslationType       *string    `gorm:"column:translation_type" json:"translation_type"`
+	Status                *string    `gorm:"column:status" json:"status"`
+	GSTNumber             *string    `gorm:"column:gst_number" json:"gst_number"`
+	LastName              *string    `gorm:"column:last_name" json:"last_name"`
+	Layout                *string    `gorm:"column:layout" json:"layout"`
+	ModifiedBy            *string    `gorm:"column:modified_by" json:"modified_by"`
+	NaatiCertification    *string    `gorm:"column:naati_certification" json:"naati_certification"`
+	NaatiCertificationID  *string    `gorm:"column:naati_certification_id" json:"naati_certification_id"`
+	Notes                 *string    `gorm:"column:notes" json:"notes"`
+	NZBN                  *string    `gorm:"column:nzbn" json:"nzbn"`
+	Password              *string    `gorm:"column:password" json:"password"`
+	PaymentState          *string    `gorm:"column:payment_state" json:"payment_state"`
+	PhotoID               *string    `gorm:"column:photo_id" json:"photo_id"`
+	PhotoIDExpiry         *string    `gorm:"column:photo_id_expiry" json:"photo_id_expiry"`
+	Pin                   *string    `gorm:"column:pin" json:"pin"`
+	PoliceCheck           *string    `gorm:"column:police_check" json:"police_check"`
+	PoliceCheckExpiry     *string    `gorm:"column:police_check_expiry" json:"police_check_expiry"`
+	Postcode              *string    `gorm:"column:postcode" json:"postcode"`
+	Priority              *string    `gorm:"column:priority" json:"priority"`
+	State                 *string    `gorm:"column:state" json:"state"`
+	Status2               *string    `gorm:"column:status_2" json:"status_2"`
+	Suburb                *string    `gorm:"column:suburb" json:"suburb"`
+	Tag                   *string    `gorm:"column:tag" json:"tag"`
+	VaxCovidCheck         *string    `gorm:"column:vax_covid_check" json:"vax_covid_check"`
+	CRMID                 *string    `gorm:"column:crm_id" json:"crm_id"`
+}
+
+func (CrmInterpreter) TableName() string {
+	return "live_interpreters"
+}

models/crm_invoice_config.go

@@ -0,0 +1,34 @@
+package models
+
+import ()
+
+type CrmInvoiceConfig struct {
+	ID                    string  `gorm:"primaryKey;column:id" json:"id"`
+	Name                  string  `gorm:"column:name;not null" json:"name"`
+	BHEndHour             *int    `gorm:"column:bh_end_hour" json:"bh_end_hour"`
+	BHEndMinute           *int    `gorm:"column:bh_end_minute" json:"bh_end_minute"`
+	BHStartHour           *int    `gorm:"column:bh_start_hour" json:"bh_start_hour"`
+	BHStartMinute         *int    `gorm:"column:bh_start_minute" json:"bh_start_minute"`
+	MaximumDuration       *int    `gorm:"column:maximum_duration" json:"maximum_duration"`
+	MinimumDuration       *int    `gorm:"column:minimum_duration" json:"minimum_duration"`
+	OnDemandAH            *string `gorm:"column:on_demand_ah" json:"on_demand_ah"`
+	OnDemandBH            *string `gorm:"column:on_demand_bh" json:"on_demand_bh"`
+	AudioBookingAH        *string `gorm:"column:audio_booking_ah" json:"audio_booking_ah"`
+	AudioBookingBH        *string `gorm:"column:audio_booking_bh" json:"audio_booking_bh"`
+	VideoBookingAH        *string `gorm:"column:video_booking_ah" json:"video_booking_ah"`
+	VideoBookingBH        *string `gorm:"column:video_booking_bh" json:"video_booking_bh"`
+	PartnerOnDemandAH     *string `gorm:"column:partner_on_demand_ah" json:"partner_on_demand_ah"`
+	PartnerOnDemandBH     *string `gorm:"column:partner_on_demand_bh" json:"partner_on_demand_bh"`
+	PartnerAudioBookingAH *string `gorm:"column:partner_audio_booking_ah" json:"partner_audio_booking_ah"`
+	PartnerAudioBookingBH *string `gorm:"column:partner_audio_booking_bh" json:"partner_audio_booking_bh"`
+	PartnerVideoBookingAH *string `gorm:"column:partner_video_booking_ah" json:"partner_video_booking_ah"`
+	PartnerVideoBookingBH *string `gorm:"column:partner_video_booking_bh" json:"partner_video_booking_bh"`
+	RoundBookings         *bool   `gorm:"column:round_bookings" json:"round_bookings"`
+	RoundingFunction      *bool   `gorm:"column:rounding_function" json:"rounding_function"`
+	SplitBookings         *bool   `gorm:"column:split_bookings" json:"split_bookings"`
+	SplitOnDemand         *bool   `gorm:"column:split_on_demand" json:"split_on_demand"`
+}
+
+func (CrmInvoiceConfig) TableName() string {
+	return "live_invoice_configs"
+}

models/crm_language.go

@@ -0,0 +1,12 @@
+package models
+
+type CrmLanguage struct {
+	ID     int     `gorm:"primaryKey;column:id" json:"id"`
+	Name   *string `gorm:"column:name" json:"name"`
+	Active *bool   `gorm:"column:active" json:"active"`
+	CRMID  *string `gorm:"column:crm_id" json:"crm_id"`
+}
+
+func (CrmLanguage) TableName() string {
+	return "live_languages"
+}

models/crm_language_lookup.go

@@ -0,0 +1,22 @@
+package models
+
+import "time"
+
+type CrmLanguageLookup struct {
+	ID                   string     `gorm:"primaryKey;column:id" json:"id"`
+	Language             *string    `gorm:"column:language" json:"language"`
+	CustomRateFunction   *string    `gorm:"column:custom_rate_function" json:"custom_rate_function"`
+	Interpreter          *string    `gorm:"column:interpreter" json:"interpreter"`
+	NaatiDescription     *string    `gorm:"column:naati_description" json:"naati_description"`
+	NaatiNumber          *string    `gorm:"column:naati_number" json:"naati_number"`
+	NaatiExpiry          *time.Time `gorm:"column:naati_expiry;type:date" json:"naati_expiry"`
+	NaatiLevel           *int       `gorm:"column:naati_level" json:"naati_level"`
+	Priority             *int       `gorm:"column:priority" json:"priority"`
+	Searchable           *bool      `gorm:"column:searchable" json:"searchable"`
+	WorkingTowardsNaati  *bool      `gorm:"column:working_towards_naati" json:"working_towards_naati"`
+	PaymentConfiguration *string    `gorm:"column:payment_configuration" json:"payment_configuration"`
+}
+
+func (CrmLanguageLookup) TableName() string {
+	return "live_language_lookups"
+}

models/crm_payment_config.go

@@ -0,0 +1,18 @@
+package models
+
+type CrmPaymentConfig struct {
+	ID            string  `gorm:"primaryKey;column:id" json:"id"`
+	Name          string  `gorm:"column:name;not null" json:"name"`
+	BHEndHour     *int    `gorm:"column:bh_end_hour" json:"bh_end_hour"`
+	BHEndMinute   *int    `gorm:"column:bh_end_minute" json:"bh_end_minute"`
+	BHStartHour   *int    `gorm:"column:bh_start_hour" json:"bh_start_hour"`
+	BHStartMinute *int    `gorm:"column:bh_start_minute" json:"bh_start_minute"`
+	OnDemand      *string `gorm:"column:on_demand" json:"on_demand"`
+	AudioBooking  *string `gorm:"column:audio_booking" json:"audio_booking"`
+	VideoBooking  *string `gorm:"column:video_booking" json:"video_booking"`
+	TimeZone      *string `gorm:"column:time_zone" json:"time_zone"`
+}
+
+func (CrmPaymentConfig) TableName() string {
+	return "live_payment_configs"
+}

models/formatter.go

@@ -0,0 +1,95 @@
+package models
+
+import "time"
+
+type BaseCall struct {
+	ClientConversationId string `gorm:"primaryKey;index"`
+	CallType             string `gorm:"index"`
+	GenderPreference     string
+	ClientId             int `gorm:"index"`
+	LanguageId           int
+	CustomerDnis         string
+	CustomerAni          string
+	SearchStartTime      *time.Time
+	P1ConnectTime        time.Time `gorm:"index"`
+	P1DisconnectTime     time.Time `gorm:"index"`
+	P3ConnectTime        *time.Time
+	P3DisconnectTime     *time.Time
+	BookingRequestNumber *int `gorm:"index"`
+	IvrData              *int
+	UtsEntries           int
+	InterpreterCount     int
+	Status               string
+}
+
+func (BaseCall) TableName() string {
+	return "gc_base_calls"
+}
+
+type InterpreterAttempt struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterResponseTime   time.Time
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConversationStart         time.Time
+	ConversationEnd           time.Time
+}
+
+func (InterpreterAttempt) TableName() string {
+	return "gc_interpreter_attempts"
+}
+
+type InterpreterConnection struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConferenceStart           time.Time
+	ConferenceEnd             time.Time
+}
+
+func (InterpreterConnection) TableName() string {
+	return "gc_interpreter_connections"
+}
+
+type CallStat struct {
+	ClientConversationId      string `gorm:"primaryKey;index"`
+	CallType                  string `gorm:"index"`
+	ClientId                  int    `gorm:"index"`
+	CustomerDnis              string
+	CustomerAni               string
+	ConversationStart         *time.Time `gorm:"index"`
+	ConversationEnd           *time.Time `gorm:"index"`
+	SearchStartTime           *time.Time
+	P1ConnectTime             time.Time `gorm:"index"`
+	P1DisconnectTime          time.Time `gorm:"index"`
+	BookingRequestNumber      *int      `gorm:"index"`
+	UtsQueue                  bool
+	InterpreterAcceptedCount  int
+	InterpreterAccepted       bool
+	InterpreterConnectedCount int
+	InterpreterConnected      bool
+	// InterpreterCount          int
+	// InterpreterConnected      bool
+	ClientDisconnected bool
+	UtsDuration        int
+	UtsEntries         int
+	Status             string
+	SubStatus          string
+	FirstLanguageId    int
+	LastLanguageId     int
+	FirstInterpreter   string
+}
+
+func (CallStat) TableName() string {
+	return "gc_call_stats"
+}

models/gencloud.go

@@ -0,0 +1,185 @@
+package models
+
+type AnalyticsConversationWithAttributesQuery struct {
+	Conversations []AnalyticsConversationWithAttributes `json:"conversations"`
+	Cursor        *string                               `json:"cursor"`
+}
+
+type AnalyticsConversationWithAttributes struct {
+	ConversationEnd                  string   `json:"conversationEnd"`
+	ConversationId                   string   `json:"conversationId"`
+	ConversationStart                string   `json:"conversationStart"`
+	DivisionIds                      []string `json:"divisionIds"`
+	ExternalTag                      string   `json:"externalTag"`
+	MediaStatsMinConversationMos     float32  `json:"mediaStatsMinConversationMos"`
+	MediaStatsMinConversationRFactor float32  `json:"mediaStatsMinConversationRFactor"`
+	OriginatingDirection             string   `json:"originatingDirection"`
+	Participants                     []struct {
+		ExternalContactId string `json:"externalContactId"`
+		ParticipantId     string `json:"id"`
+		ParticipantName   string `json:"participantName"`
+		Purpose           string `json:"purpose"`
+		Sessions          []struct {
+			ANI                   string `json:"ani"`
+			Direction             string `json:"direction"`
+			DNIS                  string `json:"dnis"`
+			EdgeId                string `json:"edgeId"`
+			MediaType             string `json:"mediaType"`
+			ProtocolCallId        string `json:"protocolCallId"`
+			Provider              string `json:"provider"`
+			Recording             bool   `json:"recording"`
+			RemoteNameDisplayable string `json:"remoteNameDisplayable"`
+			SessionDnis           string `json:"sessionDnis"`
+			SessionId             string `json:"sessionId"`
+			MediaEndpointStats    []struct {
+				Codecs          []string `json:"codecs"`
+				EventTime       string   `json:"eventTime"`
+				MaxLatencyMs    int      `json:"maxLatencyMs"`
+				MinMos          float32  `json:"minMos"`
+				MinRFactor      float32  `json:"minRFactor"`
+				ReceivedPackets int      `json:"receivedPackets"`
+			} `json:"mediaEndpointStats"`
+			Metrics []struct {
+				EmitDate string `json:"emitDate"`
+				Name     string `json:"name"`
+				Value    int    `json:"value"`
+			} `json:"metrics"`
+			Segments []struct {
+				Conference        bool   `json:"conference"`
+				DisconnectType    string `json:"disconnectType"`
+				Q850ResponseCodes []int  `json:"q850ResponseCodes"`
+				SegmentEnd        string `json:"segmentEnd"`
+				SegmentStart      string `json:"segmentStart"`
+				SegmentType       string `json:"segmentType"`
+				WrapUpCode        string `json:"wrapUpCode"`
+			} `json:"segments"`
+		} `json:"sessions"`
+		Attributes map[string]any `json:"attributes"`
+	} `json:"participants"`
+}
+
+type AnalyticsConversationWithoutAttributesQuery struct {
+	Conversations []AnalyticsConversationWithoutAttributes `json:"conversations"`
+	TotalHits     int                                      `json:"totalHits"`
+}
+type AnalyticsConversationWithoutAttributes struct {
+	ConversationId                   string   `json:"conversationId"`
+	ConversationStart                string   `json:"conversationStart"`
+	ConversationEnd                  string   `json:"conversationEnd"`
+	MediaStatsMinConversationMos     float32  `json:"mediaStatsMinConversationMos"`
+	MediaStatsMinConversationRFactor float32  `json:"mediaStatsMinConversationRFactor"`
+	OriginatingDirection             string   `json:"originatingDirection"`
+	DivisionIds                      []string `json:"divisionIds"`
+	Participants                     []struct {
+		ParticipantId     string `json:"participantId"`
+		ParticipantName   string `json:"participantName"`
+		Purpose           string `json:"purpose"`
+		ExternalContactId string `json:"externalContactId"`
+		Sessions          []struct {
+			MediaType             string `json:"mediaType"`
+			SessionId             string `json:"sessionId"`
+			ANI                   string `json:"ani"`
+			Direction             string `json:"direction"`
+			DNIS                  string `json:"dnis"`
+			SessionDNIS           string `json:"sessionDnis"`
+			EdgeId                string `json:"edgeId"`
+			RemoteNameDisplayable string `json:"remoteNameDisplayable"`
+			Segments              []struct {
+				SegmentStart      string `json:"segmentStart"`
+				SegmentEnd        string `json:"segmentEnd"`
+				WrapUpCode        string `json:"wrapUpCode"`
+				DisconnectType    string `json:"disconnectType"`
+				SegmentType       string `json:"SegmentType"`
+				Q850ResponseCodes []int  `json:"q850ResponseCodes"`
+				Conference        bool   `json:"conference"`
+			} `json:"segments"`
+			Flow struct {
+				EndingLanguage        string `json:"endingLanguage"`
+				EntryReason           string `json:"entryReason"`
+				EntryType             string `json:"entryType"`
+				ExitReason            string `json:"exitReason"`
+				FlowId                string `json:"flowId"`
+				FlowName              string `json:"flowName"`
+				FlowType              string `json:"flowType"`
+				FlowVersion           string `json:"flowVersion"`
+				StartingLanguage      string `json:"startingLanguage"`
+				TransferTargetAddress string `json:"transferTargetAddress"`
+				TransferTargetName    string `json:"transferTargetName"`
+				TransferType          string `json:"transferType"`
+			} `json:"flow"`
+			Metrics []struct {
+				Name     string `json:"name"`
+				Value    int    `json:"value"`
+				EmitDate string `json:"emitDate"`
+			} `json:"metrics"`
+			MediaEndpointStats []struct {
+				Codecs          []string `json:"codecs"`
+				MinMos          float32  `json:"minMos"`
+				MinRFactor      float32  `json:"minRFactor"`
+				MaxLatencyMs    int      `json:"maxLatencyMs"`
+				ReceivedPackets int      `json:"receivedPackets"`
+			} `json:"mediaEndpointStats"`
+			Recording      bool   `json:"recording"`
+			ProtocolCallId string `json:"protocolCallId"`
+			Provider       string `json:"provider"`
+		} `json:"sessions"`
+	} `json:"participants"`
+}
+
+type NotificationConversationWithAttributes struct {
+	Address   string `json:"address"`
+	Divisions []struct {
+		Division struct {
+			Id      string `json:"id"`
+			SelfUri string `json:"selfUri"`
+		} `json:"division"`
+		Entities []struct {
+			DateDivisionUpdated string `json:"dateDivisionUpdated"`
+			Id                  string `json:"id"`
+			SelfUri             string `json:"selfUri"`
+		} `json:"entities"`
+	} `json:"divisions"`
+	ExternalTag  string `json:"externalTag"`
+	Id           string `json:"id"`
+	Participants []struct {
+		Address    string         `json:"address"`
+		Attributes map[string]any `json:"attributes"`
+		Calls      []struct {
+			AfterCallWorkRequired bool           `json:"afterCallWorkRequired"`
+			Confined              bool           `json:"confined"`
+			ConnectedTime         string         `json:"connectedTime"`
+			Direction             string         `json:"direction"`
+			DisconnectReasons     []struct{}     `json:"disconnectReasons"`
+			DisconnectType        string         `json:"disconnectType"`
+			DisconnectedTime      string         `json:"disconnectedTime"`
+			Held                  bool           `json:"held"`
+			Id                    string         `json:"id"`
+			InitialState          string         `json:"initialState"`
+			Muted                 bool           `json:"muted"`
+			Other                 map[string]any `json:"other"`
+			PeerId                string         `json:"peerId"`
+			Provider              string         `json:"provider"`
+			Recording             bool           `json:"recording"`
+			RecordingState        string         `json:"recordingState"`
+			SecurePause           bool           `json:"securePause"`
+			Self                  map[string]any `json:"self"`
+			State                 string         `json:"state"`
+		} `json:"calls"`
+		ConnectedTime                    string         `json:"connectedTime"`
+		EndTime                          string         `json:"endTime"`
+		ExternalContactId                string         `json:"externalContactId"`
+		ExternalContactInitialDivisionId string         `json:"externalContactInitialDivisionId"`
+		Id                               string         `json:"id"`
+		MediaRoles                       []string       `json:"mediaRoles"`
+		Name                             string         `json:"name"`
+		Purpose                          string         `json:"purpose"`
+		QueueId                          string         `json:"queueId"`
+		Wrapup                           map[string]any `json:"wrapup"`
+		WrapupExpected                   bool           `json:"wrapupExpected"`
+		WrapupRequired                   bool           `json:"wrapupRequired"`
+	} `json:"participants"`
+	RecentTransfers    []map[string]any `json:"recentTransfers"`
+	RecordingState     string           `json:"recordingState"`
+	SecurePause        bool             `json:"securePause"`
+	UtilizationLabelId string           `json:"utilizationLabelId"`
+}

models/interpreter_attempt.go

@@ -0,0 +1,25 @@
+package models
+
+/*
+import (
+	"time"
+)
+
+type InterpreterAttempt struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterResponseTime   time.Time
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConversationStart         time.Time
+	ConversationEnd           time.Time
+}
+
+func (InterpreterAttempt) TableName() string {
+	return "gc_interpreter_attempts"
+}
+*/

models/interpreter_connection.go

@@ -0,0 +1,24 @@
+package models
+
+/*
+import (
+	"time"
+)
+
+type InterpreterConnection struct {
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	InterpreterAccepted       bool
+	InterpreterId             int `gorm:"index"`
+	CallType                  string
+	CallConnected             string
+	ClientConversationId      string `gorm:"index"`
+	LanguageId                int
+	InterpreterPhone          string
+	ConferenceStart           time.Time
+	ConferenceEnd             time.Time
+}
+
+func (InterpreterConnection) TableName() string {
+	return "gc_interpreter_connections"
+}
+*/

models/participant.go

@@ -2,12 +2,9 @@ package models
 
 import (
 	"time"
-
-	"gorm.io/gorm"
 )
 
 type DBParticipant struct {
-	gorm.Model
 	Address                          *string
 	Attributes                       *string    `gorm:"type:json"`
 	ConnectedTime                    *time.Time `gorm:"index"`
@@ -23,6 +20,8 @@ type DBParticipant struct {
 	Wrapup                           *string `gorm:"type:json"`
 	WrapupExpected                   *bool
 	WrapupRequired                   *bool
+
+	Sessions []DBSession `gorm:"foreignKey:ParticipantId;references:Id"`
 }
 
 func (DBParticipant) TableName() string {

models/processed.go

@@ -0,0 +1,184 @@
+package models
+
+import (
+	"time"
+)
+
+type DBClientProcessed struct {
+
+	// CALL DETAILS
+	// ---
+	ClientConversationId string `gorm:"primaryKey"`
+	CallType             string
+	GenderPreference     string
+	BookingReference     *int
+	IvrData              *int
+	BillableClient       bool
+	CallOutcome          string
+
+	// FLAGS / METADATA:
+	// ---
+	BuggedCall  bool
+	Amended     bool
+	CreatedAt   time.Time `gorm:"autoCreateTime"`
+	ModifiedAt  time.Time
+	CustomData  *string `gorm:"type:json"`
+	InternalUse *string `gorm:"type:json"`
+
+	// LANGUAGE DETAILS:
+	// ---
+	LanguageId    int
+	LanguageCrmId string
+	LanguageName  string
+
+	// CLIENT DETAILS:
+	// ---
+	ClientId           int
+	CustomerDnis       string
+	CustomerAni        string
+	ClientName         string
+	ClientState        string
+	ClientFunding      bool
+	ClientGroupId      int
+	ClientGroupName    string
+	ClientPoReference  string
+	InvoiceConfigCrmId string
+	InvoiceConfigName  string
+	InvoiceConfigUsed  string
+	ClientCallDuration int
+	ClientTimeOfDay    string
+	ClientBill         float64
+	ClientRate         float64
+	ClientTaxStatus    string
+
+	// PARTNER DETAILS:
+	// ---
+	PartnerBill float64
+	PartnerRate float64
+
+	// TIMESTAMP DETAILS:
+	// ---
+	P1SearchStartTime *time.Time
+	P1ConnectTime     time.Time
+	P1DisconnectTime  time.Time
+	P3ConnectTime     *time.Time
+	P3DisconnectTime  *time.Time
+}
+
+func (DBClientProcessed) TableName() string {
+	return "gc_client_processed"
+}
+
+type DBInterpreterProcessed struct {
+
+	// CALL DETAILS
+	// ---
+	ClientConversationId      string
+	InterpreterConversationId string `gorm:"primaryKey"`
+	CallType                  string
+	GenderPreference          string
+	BookingReference          *int
+	BillableInterpreter       bool
+	BillableTpa               bool
+
+	// FLAGS / METADATA:
+	// ---
+	BuggedCall  bool
+	Amended     bool
+	CreatedAt   time.Time `gorm:"autoCreateTime"`
+	ModifiedAt  time.Time
+	CustomData  *string `gorm:"type:json"`
+	InternalUse *string `gorm:"type:json"`
+
+	// LANGUAGE DETAILS:
+	// ---
+	LanguageId    int
+	LanguageCrmId string
+	LanguageName  string
+
+	// CLIENT DETAILS:
+	// ---
+	ClientId    int
+	ClientName  string
+	ClientState string
+
+	// INTERPRETER DETAILS:
+	// ---
+	InterpreterId                       int
+	InterpreterCrmId                    string
+	InterpreterName                     string
+	InterpreterPhone                    string
+	InterpreterGst                      bool
+	InterpreterNaatiId                  string
+	InterpreterGender                   string
+	InterpreterState                    string
+	InterpreterPaymentState             string
+	InterpreterEmployer                 string
+	InterpreterLanguagePriority         int
+	InterpreterLanguageNaatiLevel       int
+	InterpreterLanguageNaatiDescription string
+	InterpreterLanguageWtn              bool
+	InterpreterCallDuration             int
+	InterpreterTimeOfDay                string
+	InterpreterPayment                  float64
+	InterpreterRate                     float64
+	PaymentConfigCrmId                  string
+	PaymentConfigName                   string
+	PaymentConfigUsed                   string
+
+	// TIMESTAMP DETAILS:
+	// ---
+	P1SearchStartTime *time.Time
+	P1ConnectTime     time.Time
+	P1DisconnectTime  time.Time
+	P2SearchStartTime *time.Time
+	P2AcceptanceTime  time.Time
+	P2ConferenceTime  time.Time
+	P2DisconnectTime  time.Time
+}
+
+func (DBInterpreterProcessed) TableName() string {
+	return "gc_interpreter_processed"
+}
+
+/*
+type Processed struct {
+	ClientConversationId      string `gorm:"index"`
+	InterpreterConversationId string `gorm:"primaryKey;index"`
+	CallType                  string `gorm:"index"`
+	GenderPreference          string
+	LanguageId                int
+	ClientId                  int `gorm:"index"`
+	CustomerDnis              string
+	CustomerAni               string
+	InterpreterId             int
+	SearchStartTime           time.Time `gorm:"index"`
+	ClientIndex               int
+	NesIndex                  int
+	P2ConnectTimeUtc          time.Time `gorm:"index"`
+	P2DisconnectTimeUtc       time.Time `gorm:"index"`
+	P1ConnectTimeUtc          time.Time `gorm:"index"`
+	P1DisconnectTimeUtc       time.Time `gorm:"index"`
+	P3ConnectTimeUtc          *time.Time
+	P3DisconnectTimeUtc       *time.Time
+	BookingRequestNumber      *int `gorm:"index"`
+	IvrData                   *int
+	UtsEntries                int
+	InterpreterCount          int
+	Flags                     *string `gorm:"type:json"`
+	Metadata                  *string `gorm:"type:json"`
+	// Client data
+	ClientCrmData         string `gorm:"type:json"`
+	InvoiceConfigCrmData  string `gorm:"type:json"`
+	LanguageCrmData       string `gorm:"type:json"`
+	InterpreterCrmData    string `gorm:"type:json"`
+	LanguageLookupCrmData string `gorm:"type:json"`
+	VicTimezoneData       string `gorm:"type:json"`
+	NzTimezoneData        string `gorm:"type:json"`
+	LocalTimezoneData     string `gorm:"type:json"`
+}
+
+func (Processed) TableName() string {
+	return "gc_processed"
+}
+*/

models/queue_log.go

@@ -0,0 +1,17 @@
+package models
+
+import "time"
+
+type DBQueueLog struct {
+	Queue          string    `gorm:"primaryKey"`
+	ConversationId string    `gorm:"primaryKey"`
+	Start          time.Time `gorm:"index"`
+	End            time.Time `gorm:"index"`
+	Duration       float64
+	NextQueue      string
+	Result         string `gorm:"type:json"`
+}
+
+func (DBQueueLog) TableName() string {
+	return "gc_queue_logs"
+}

models/raw.go

@@ -0,0 +1,27 @@
+package models
+
+import "time"
+
+type GCRaw struct {
+	ClientConversationId         string
+	InterpreterConversationId    string
+	LanguageId                   int
+	CallType                     string
+	GenderPreference             string
+	ClientId                     int
+	CustomerDnis                 string
+	CustomerAni                  string
+	ClientConnectTimeUtc         *time.Time
+	ClientDisconnectTimeUtc      *time.Time
+	NesConnectTimeUtc            *time.Time
+	NesDisconnectTimeUtc         *time.Time
+	BookingReference             *int
+	IvrData                      *int
+	InterpreterId                int
+	InterpreterConnectTimeUtc    time.Time
+	InterpreterDisconnectTimeUtc time.Time
+}
+
+func (GCRaw) TableName() string {
+	return "gc_raw"
+}

models/segment.go

@@ -2,12 +2,9 @@ package models
 
 import (
 	"time"
-
-	"gorm.io/gorm"
 )
 
 type DBSegment struct {
-	gorm.Model
 	Id                string `gorm:"primaryKey;index"`
 	Conference        bool
 	DisconnectType    string
@@ -15,7 +12,7 @@ type DBSegment struct {
 	SegmentEnd        time.Time `gorm:"index"`
 	SegmentStart      time.Time `gorm:"index"`
 	SegmentType       string    `gorm:"index"`
-	SessionId         string    `gorm:"foreignKey"`
+	SessionId         string    `gorm:"index;foreignKey"`
 	WrapUpCode        string
 }
 

models/session.go

@@ -1,9 +1,6 @@
 package models
 
-import "gorm.io/gorm"
-
 type DBSession struct {
-	gorm.Model
 	Ani                   string
 	Direction             string
 	Dnis                  string
@@ -18,6 +15,9 @@ type DBSession struct {
 	Recording             bool
 	RemoteNameDisplayable string
 	SessionDnis           string
+	Flow                  string `gorm:"type:json"`
+
+	Segments []DBSegment `gorm:"foreignKey:SessionId;references:Id"`
 }
 
 func (DBSession) TableName() string {

models/ticket.go

@@ -0,0 +1,134 @@
+package models
+
+import "time"
+
+type DBTicket struct {
+	AccountId            int
+	ApprovalCount        int
+	Assignee             string `gorm:"type:json"`
+	AssigneeId           int
+	AttachmentCount      int
+	Category             string
+	CF                   string `gorm:"type:json"`
+	Channel              string
+	ChannelCode          string
+	ChannelRelatedInfo   string
+	Classification       string
+	ClosedTime           *time.Time
+	CommentCount         int
+	Contact              string `gorm:"type:json"`
+	ContactId            int
+	CreatedBy            int
+	CreatedTime          time.Time
+	CustomerResponseTime time.Time
+	DepartmentId         int
+	DescAttachments      string `gorm:"type:json"`
+	Description          string
+	DueDate              *time.Time
+	Email                string
+	EntitySkills         string `gorm:"type:json"`
+	FirstThread          string `gorm:"type:json"`
+	FollowerCount        int
+	Id                   string `gorm:"primaryKey"`
+	IsArchived           bool
+	IsDeleted            bool
+	IsEscalated          bool
+	IsOverdue            bool
+	IsResponseOverdue    bool
+	IsSpam               bool
+	IsTrashed            bool
+	Language             string
+	LayoutDetails        string `gorm:"type:json"`
+	LayoutId             int
+	ModifiedBy           int
+	ModifiedTime         time.Time
+	OnHoldTime           *time.Time
+	Phone                string
+	Priority             string
+	ProductId            string
+	Resolution           string
+	ResponseDueDate      *time.Time
+	SecondaryContacts    string `gorm:"type:json"`
+	Sentiment            string
+	SharedDepartments    string `gorm:"type:json"`
+	Source               string `gorm:"type:json"`
+	Status               string
+	StatusType           string
+	SubCategory          string
+	Subject              string
+	TagCount             int
+	TaskCount            int
+	TeamId               int
+	ThreadCount          int
+	TicketNumber         int
+	TimeEntryCount       int
+	WebUrl               string
+}
+
+func (DBTicket) TableName() string {
+	return "zoho_live_tickets"
+}
+
+type Ticket struct {
+	TicketID                        string     `gorm:"primaryKey;column:ticket_id" json:"ticket_id"`
+	TicketReferenceID               *string    `gorm:"column:ticket_reference_id" json:"ticket_reference_id"`
+	DepartmentID                    *string    `gorm:"column:department_id" json:"department_id"`
+	AccountID                       *string    `gorm:"column:account_id" json:"account_id"`
+	ContactID                       *string    `gorm:"column:contact_id" json:"contact_id"`
+	Email                           *string    `gorm:"column:email" json:"email"`
+	Phone                           *string    `gorm:"column:phone" json:"phone"`
+	Subject                         *string    `gorm:"column:subject" json:"subject"`
+	Description                     *string    `gorm:"column:description" json:"description"`
+	Status                          *string    `gorm:"column:status" json:"status"`
+	ProductID                       *string    `gorm:"column:product_id" json:"product_id"`
+	TicketOwnerID                   *string    `gorm:"column:ticket_owner_id" json:"ticket_owner_id"`
+	CreatedBy                       *string    `gorm:"column:created_by" json:"created_by"`
+	ModifiedBy                      *string    `gorm:"column:modified_by" json:"modified_by"`
+	CreatedTime                     *time.Time `gorm:"column:created_time" json:"created_time"`
+	OnHoldTime                      *time.Time `gorm:"column:on_hold_time" json:"on_hold_time"`
+	ClosedTime                      *time.Time `gorm:"column:closed_time" json:"closed_time"`
+	ModifiedTime                    *time.Time `gorm:"column:modified_time" json:"modified_time"`
+	TeamID                          *string    `gorm:"column:team_id" json:"team_id"`
+	DueDate                         *time.Time `gorm:"column:due_date" json:"due_date"`
+	Tags                            *string    `gorm:"column:tags" json:"tags"`
+	Priority                        *string    `gorm:"column:priority" json:"priority"`
+	IsOverdue                       *bool      `gorm:"column:is_overdue" json:"is_overdue"`
+	IsEscalated                     *bool      `gorm:"column:is_escalated" json:"is_escalated"`
+	Classification                  *string    `gorm:"column:classification" json:"classification"`
+	Resolution                      *string    `gorm:"column:resolution" json:"resolution"`
+	TimeToRespond                   *int       `gorm:"column:time_to_respond" json:"time_to_respond"`
+	Category                        *string    `gorm:"column:category" json:"category"`
+	Subcategory                     *string    `gorm:"column:subcategory" json:"subcategory"`
+	Subclassification               *string    `gorm:"column:subclassification" json:"subclassification"`
+	BookingNumber                   *int       `gorm:"column:booking_number" json:"booking_number"`
+	CostCode                        *string    `gorm:"column:cost_code" json:"cost_code"`
+	LanguageRequired                *string    `gorm:"column:language_required" json:"language_required"`
+	TimeZone                        *string    `gorm:"column:time_zone" json:"time_zone"`
+	DeliveryMethod                  *string    `gorm:"column:delivery_method" json:"delivery_method"`
+	DurationInMinutes               *int       `gorm:"column:duration_in_minutes" json:"duration_in_minutes"`
+	InterpreterID                   *int       `gorm:"column:interpreter_id" json:"interpreter_id"`
+	InterpreterEmail                *string    `gorm:"column:interpreter_email" json:"interpreter_email"`
+	InterpreterName                 *string    `gorm:"column:interpreter_name" json:"interpreter_name"`
+	ClientID                        *int       `gorm:"column:client_id" json:"client_id"`
+	ClientName                      *string    `gorm:"column:client_name" json:"client_name"`
+	InterpreterNaati                *int       `gorm:"column:interpreter_naati" json:"interpreter_naati"`
+	SecondaryInterpreterID          *int       `gorm:"column:secondary_interpreter_id" json:"secondary_interpreter_id"`
+	PayCycle                        *int       `gorm:"column:pay_cycle" json:"pay_cycle"`
+	BookingTime                     *time.Time `gorm:"column:booking_time" json:"booking_time"`
+	BillingGroup                    *string    `gorm:"column:billing_group" json:"billing_group"`
+	VideoLink                       *string    `gorm:"column:video_link" json:"video_link"`
+	ConversationID                  *string    `gorm:"column:conversation_id" json:"conversation_id"`
+	DNIS                            *string    `gorm:"column:dnis" json:"dnis"`
+	ClientAgentName                 *string    `gorm:"column:client_agent_name" json:"client_agent_name"`
+	ClientAgentPhone                *string    `gorm:"column:client_agent_phone" json:"client_agent_phone"`
+	ClientAgentEmail                *string    `gorm:"column:client_agent_email" json:"client_agent_email"`
+	BillingCode                     *string    `gorm:"column:billing_code" json:"billing_code"`
+	MBIEFeedback                    *string    `gorm:"column:mbie_feedback" json:"mbie_feedback"`
+	BookingComments                 *string    `gorm:"column:booking_comments" json:"booking_comments"`
+	AdditionalPrebookingInformation *string    `gorm:"column:additional_prebooking_information" json:"additional_prebooking_information"`
+	ForceUpdate                     *bool      `gorm:"column:force_update" json:"force_update"`
+}
+
+func (Ticket) TableName() string {
+	return "live_tickets"
+}

util/extract.go

@@ -0,0 +1,385 @@
+package util
+
+import (
+	"encoding/json"
+	"fmt"
+	"time"
+
+	"huron.connectingnow.net/fholland/gorm_models/models"
+)
+
+func ExtractWithoutAttributes(base models.AnalyticsConversationWithoutAttributes) (models.DBConversation, []models.DBParticipant, []models.DBSession, []models.DBSegment) {
+
+	var startTime *time.Time
+
+	parsedStartTime, err := time.Parse(time.RFC3339, base.ConversationStart)
+	if err != nil {
+		startTime = nil
+	} else {
+		startTime = &parsedStartTime
+	}
+
+	var endTime *time.Time
+	parsedEndTime, err := time.Parse(time.RFC3339, base.ConversationEnd)
+	if err != nil {
+		startTime = nil
+	} else {
+		startTime = &parsedEndTime
+	}
+
+	divisionIdsBytes, err := json.Marshal(base.DivisionIds)
+	if err != nil {
+		divisionIdsBytes = nil
+	}
+	divisionIdsBytesStr := string(divisionIdsBytes)
+
+	conversation := models.DBConversation{
+		DivisionIds:          &divisionIdsBytesStr,
+		End:                  endTime,
+		Id:                   base.ConversationId,
+		MinMos:               &base.MediaStatsMinConversationMos,
+		MinRFactor:           &base.MediaStatsMinConversationRFactor,
+		OriginatingDirection: &base.OriginatingDirection,
+		Start:                startTime,
+	}
+	var participants []models.DBParticipant
+	var sessions []models.DBSession
+	var segments []models.DBSegment
+
+	for _, p := range base.Participants {
+
+		participant := models.DBParticipant{
+			ConnectedTime:     nil,
+			ConversationId:    base.ConversationId,
+			EndTime:           nil,
+			ExternalContactId: &p.ExternalContactId,
+			Id:                p.ParticipantId,
+			Name:              &p.ParticipantName,
+			Purpose:           &p.Purpose,
+		}
+		participants = append(participants, participant)
+
+		for _, sess := range p.Sessions {
+			mediaEndpointStatsBytes, err := json.Marshal(sess.MediaEndpointStats)
+			if err != nil {
+				mediaEndpointStatsBytes = nil
+			}
+
+			metricsBytes, err := json.Marshal(sess.Metrics)
+			if err != nil {
+				metricsBytes = nil
+			}
+
+			flowBytes, err := json.Marshal(sess.Flow)
+			if err != nil {
+				flowBytes = nil
+			}
+
+			session := models.DBSession{
+				Ani:                   sess.ANI,
+				Direction:             sess.Direction,
+				Dnis:                  sess.DNIS,
+				EdgeId:                sess.EdgeId,
+				Id:                    fmt.Sprintf("%s_%s", p.ParticipantId, sess.SessionId),
+				MediaEndpointStats:    string(mediaEndpointStatsBytes),
+				MediaType:             sess.MediaType,
+				Metrics:               string(metricsBytes),
+				ParticipantId:         p.ParticipantId,
+				ProtocolCallId:        sess.ProtocolCallId,
+				Provider:              sess.Provider,
+				Recording:             sess.Recording,
+				RemoteNameDisplayable: sess.RemoteNameDisplayable,
+				SessionDnis:           sess.SessionDNIS,
+				Flow:                  string(flowBytes),
+			}
+			sessions = append(sessions, session)
+
+			for _, seg := range sess.Segments {
+
+				segmentStart, err := time.Parse(time.RFC3339, seg.SegmentStart)
+				if err != nil {
+					segmentStart = time.Now()
+				}
+
+				segmentEnd, err := time.Parse(time.RFC3339, seg.SegmentEnd)
+				if err != nil {
+					segmentEnd = time.Now()
+				}
+
+				q850ResponseCodesBytes, err := json.Marshal(seg.Q850ResponseCodes)
+				if err != nil {
+					q850ResponseCodesBytes = nil
+				}
+
+				segment := models.DBSegment{
+					Id:                fmt.Sprintf("%s_%s", session.Id, seg.SegmentType),
+					Conference:        seg.Conference,
+					DisconnectType:    seg.DisconnectType,
+					Q850ResponseCodes: string(q850ResponseCodesBytes),
+					SegmentEnd:        segmentEnd,
+					SegmentStart:      segmentStart,
+					SegmentType:       seg.SegmentType,
+					SessionId:         session.Id,
+					WrapUpCode:        seg.WrapUpCode,
+				}
+
+				segments = append(segments, segment)
+			}
+		}
+	}
+
+	return conversation, participants, sessions, segments
+}
+
+func ExtractLive(base models.NotificationConversationWithAttributes) (models.DBConversation, []models.DBParticipant, []models.DBCall) {
+
+	conversation := models.DBConversation{
+		Id:                 base.Id,
+		Address:            &base.Address,
+		ExternalTag:        &base.ExternalTag,
+		RecordingState:     &base.RecordingState,
+		SecurePause:        &base.SecurePause,
+		UtilizationLabelId: &base.UtilizationLabelId,
+	}
+
+	var participants []models.DBParticipant
+	var calls []models.DBCall
+
+	for _, partPayload := range base.Participants {
+		attributesBytes, err := json.Marshal(partPayload.Attributes)
+		if err != nil {
+			attributesBytes = nil
+		}
+		attributesBytesStr := string(attributesBytes)
+
+		mediaRolesBytes, err := json.Marshal(partPayload.MediaRoles)
+		if err != nil {
+			mediaRolesBytes = nil
+		}
+		mediaRolesBytesStr := string(mediaRolesBytes)
+
+		wrapupBytes, err := json.Marshal(partPayload.Wrapup)
+		if err != nil {
+			wrapupBytes = nil
+		}
+		wrapupBytesStr := string(wrapupBytes)
+
+		var connectedTime *time.Time
+		parsedConnectedTime, err := time.Parse(time.RFC3339, partPayload.ConnectedTime)
+		if err != nil {
+			connectedTime = nil
+		} else {
+			connectedTime = &parsedConnectedTime
+		}
+
+		var endTime *time.Time
+		parsedEndTime, err := time.Parse(time.RFC3339, partPayload.EndTime)
+		if err != nil {
+			endTime = nil
+		} else {
+			endTime = &parsedEndTime
+		}
+
+		participant := models.DBParticipant{
+			ConversationId:                   base.Id,
+			Id:                               partPayload.Id,
+			Address:                          &partPayload.Address,
+			Attributes:                       &attributesBytesStr,
+			ConnectedTime:                    connectedTime,
+			EndTime:                          endTime,
+			ExternalContactId:                &partPayload.ExternalContactId,
+			ExternalContactInitialDivisionId: &partPayload.ExternalContactInitialDivisionId,
+			MediaRoles:                       &mediaRolesBytesStr,
+			Name:                             &partPayload.Name,
+			Purpose:                          &partPayload.Purpose,
+			QueueId:                          &partPayload.QueueId,
+			Wrapup:                           &wrapupBytesStr,
+			WrapupExpected:                   &partPayload.WrapupExpected,
+			WrapupRequired:                   &partPayload.WrapupRequired,
+		}
+		participants = append(participants, participant)
+
+		for _, callPayload := range partPayload.Calls {
+			var connectedTime *time.Time
+			parsedConnectedTime, err := time.Parse(time.RFC3339, callPayload.ConnectedTime)
+			if err != nil {
+				connectedTime = nil
+			} else {
+				connectedTime = &parsedConnectedTime
+			}
+
+			var disconnectedTime *time.Time
+			parsedDisconnectedTime, err := time.Parse(time.RFC3339, callPayload.DisconnectedTime)
+			if err != nil {
+				disconnectedTime = nil
+			} else {
+				disconnectedTime = &parsedDisconnectedTime
+			}
+
+			otherBytes, err := json.Marshal(callPayload.Other)
+			if err != nil {
+				otherBytes = nil
+			}
+
+			selfBytes, err := json.Marshal(callPayload.Self)
+			if err != nil {
+				selfBytes = nil
+			}
+
+			disconnectReasonsBytes, err := json.Marshal(callPayload.DisconnectReasons)
+			if err != nil {
+				disconnectReasonsBytes = nil
+			}
+
+			call := models.DBCall{
+				ParticipantId:         partPayload.Id,
+				AfterCallWorkRequired: callPayload.AfterCallWorkRequired,
+				Confined:              callPayload.Confined,
+				ConnectedTime:         connectedTime,
+				DisconnectedTime:      disconnectedTime,
+				Direction:             callPayload.Direction,
+				DisconnectReasons:     string(disconnectReasonsBytes),
+				DisconnectType:        callPayload.DisconnectType,
+				Held:                  callPayload.Held,
+				Id:                    callPayload.Id,
+				InitialState:          callPayload.InitialState,
+				Muted:                 callPayload.Muted,
+				Other:                 string(otherBytes),
+				Provider:              callPayload.Provider,
+				Recording:             callPayload.Recording,
+				RecordingState:        callPayload.RecordingState,
+				SecurePause:           callPayload.SecurePause,
+				Self:                  string(selfBytes),
+				State:                 callPayload.State,
+			}
+
+			calls = append(calls, call)
+		}
+	}
+
+	return conversation, participants, calls
+
+}
+
+//func ExtractWithAttributes(base models.AnalyticsConversationWithAttributes) (models.DBConversation, []models.DBParticipant, []models.DBSession, []models.DBSegment) {
+//
+//	var startTime *time.Time
+//	parsedStartTime, err := time.Parse(time.RFC3339, base.ConversationStart)
+//	if err != nil {
+//		startTime = nil
+//	} else {
+//		startTime = &parsedStartTime
+//	}
+//
+//	var endTime *time.Time
+//	parsedEndTime, err := time.Parse(time.RFC3339, base.ConversationEnd)
+//	if err != nil {
+//		endTime = nil
+//	} else {
+//		endTime = &parsedEndTime
+//	}
+//
+//	divisionIdsBytes, err := json.Marshal(base.DivisionIds)
+//	if err != nil {
+//		divisionIdsBytes = nil
+//	}
+//	divisionIdsBytesStr := string(divisionIdsBytes)
+//
+//	conversation := models.DBConversation{
+//		DivisionIds:          &divisionIdsBytesStr,
+//		End:                  endTime,
+//		Id:                   base.ConversationId,
+//		MinMos:               &base.MediaStatsMinConversationMos,
+//		MinRFactor:           &base.MediaStatsMinConversationRFactor,
+//		OriginatingDirection: &base.OriginatingDirection,
+//		Start:                startTime,
+//	}
+//	var participants []models.DBParticipant
+//	var sessions []models.DBSession
+//	var segments []models.DBSegment
+//
+//	for _, p := range base.Participants {
+//
+//		attributesBytes, err := json.Marshal(p.Attributes)
+//		if err != nil {
+//			attributesBytes = nil
+//		}
+//		attributesBytesStr := string(attributesBytes)
+//
+//		participant := models.DBParticipant{
+//			ConnectedTime:     nil,
+//			ConversationId:    base.ConversationId,
+//			EndTime:           nil,
+//			ExternalContactId: &p.ExternalContactId,
+//			Id:                p.ParticipantId,
+//			Name:              &p.ParticipantName,
+//			Purpose:           &p.Purpose,
+//			Attributes:        &attributesBytesStr,
+//		}
+//		participants = append(participants, participant)
+//
+//		for _, sess := range p.Sessions {
+//			mediaEndpointStatsBytes, err := json.Marshal(sess.MediaEndpointStats)
+//			if err != nil {
+//				mediaEndpointStatsBytes = nil
+//			}
+//
+//			metricsBytes, err := json.Marshal(sess.Metrics)
+//			if err != nil {
+//				metricsBytes = nil
+//			}
+//
+//			session := models.DBSession{
+//				Ani:                   sess.ANI,
+//				Direction:             sess.Direction,
+//				Dnis:                  sess.DNIS,
+//				EdgeId:                sess.EdgeId,
+//				Id:                    fmt.Sprintf("%s_%s", p.ParticipantId, sess.SessionId),
+//				MediaEndpointStats:    string(mediaEndpointStatsBytes),
+//				MediaType:             sess.MediaType,
+//				Metrics:               string(metricsBytes),
+//				ParticipantId:         p.ParticipantId,
+//				ProtocolCallId:        sess.ProtocolCallId,
+//				Provider:              sess.Provider,
+//				Recording:             sess.Recording,
+//				RemoteNameDisplayable: sess.RemoteNameDisplayable,
+//				SessionDnis:           sess.SessionDnis,
+//			}
+//			sessions = append(sessions, session)
+//
+//			for _, seg := range sess.Segments {
+//
+//				segmentStart, err := time.Parse(time.RFC3339, seg.SegmentStart)
+//				if err != nil {
+//					segmentStart = time.Now()
+//				}
+//
+//				segmentEnd, err := time.Parse(time.RFC3339, seg.SegmentEnd)
+//				if err != nil {
+//					segmentEnd = time.Now()
+//				}
+//
+//				q850ResponseCodesBytes, err := json.Marshal(seg.Q850ResponseCodes)
+//				if err != nil {
+//					q850ResponseCodesBytes = nil
+//				}
+//
+//				segment := models.DBSegment{
+//					Id:                fmt.Sprintf("%s_%s", session.Id, seg.SegmentType),
+//					Conference:        seg.Conference,
+//					DisconnectType:    seg.DisconnectType,
+//					Q850ResponseCodes: string(q850ResponseCodesBytes),
+//					SegmentEnd:        segmentEnd,
+//					SegmentStart:      segmentStart,
+//					SegmentType:       seg.SegmentType,
+//					SessionId:         sess.SessionId,
+//					WrapUpCode:        seg.WrapUpCode,
+//				}
+//
+//				segments = append(segments, segment)
+//			}
+//		}
+//	}
+//
+//	return conversation, participants, sessions, segments
+//}