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Officially documented release

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Freddy Holland
2025-11-10 10:10:46 +11:00
parent 1bb7661f94
commit 4c58351635
23 changed files with 282 additions and 214 deletions
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75
models/ticket.go
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@@ -2,6 +2,17 @@ package models
import "time"
// DBTicket is a model that stores Ticket records from Zoho Desk.
//
// - The intention of the model is to map JSON -> struct -> JSON
//
// Table Schema:
//
// Primary Key: Id
// Indexes: Id
// JSON Fields: Assignee, CF, Contact, DescAttachment, EntitySkills, FirstThread, LayoutDetails, SecondaryContacts, SharedDepartments, Source
//
// NOTE: CF stands for Custom Fields and stores all layout fields that are not in this struct (this struct contains only the defaults).
type DBTicket struct {
AccountId int
ApprovalCount int
@@ -68,67 +79,3 @@ type DBTicket struct {
func (DBTicket) TableName() string {
return "zoho_live_tickets"
}
type Ticket struct {
TicketID string `gorm:"primaryKey;column:ticket_id" json:"ticket_id"`
TicketReferenceID *string `gorm:"column:ticket_reference_id" json:"ticket_reference_id"`
DepartmentID *string `gorm:"column:department_id" json:"department_id"`
AccountID *string `gorm:"column:account_id" json:"account_id"`
ContactID *string `gorm:"column:contact_id" json:"contact_id"`
Email *string `gorm:"column:email" json:"email"`
Phone *string `gorm:"column:phone" json:"phone"`
Subject *string `gorm:"column:subject" json:"subject"`
Description *string `gorm:"column:description" json:"description"`
Status *string `gorm:"column:status" json:"status"`
ProductID *string `gorm:"column:product_id" json:"product_id"`
TicketOwnerID *string `gorm:"column:ticket_owner_id" json:"ticket_owner_id"`
CreatedBy *string `gorm:"column:created_by" json:"created_by"`
ModifiedBy *string `gorm:"column:modified_by" json:"modified_by"`
CreatedTime *time.Time `gorm:"column:created_time" json:"created_time"`
OnHoldTime *time.Time `gorm:"column:on_hold_time" json:"on_hold_time"`
ClosedTime *time.Time `gorm:"column:closed_time" json:"closed_time"`
ModifiedTime *time.Time `gorm:"column:modified_time" json:"modified_time"`
TeamID *string `gorm:"column:team_id" json:"team_id"`
DueDate *time.Time `gorm:"column:due_date" json:"due_date"`
Tags *string `gorm:"column:tags" json:"tags"`
Priority *string `gorm:"column:priority" json:"priority"`
IsOverdue *bool `gorm:"column:is_overdue" json:"is_overdue"`
IsEscalated *bool `gorm:"column:is_escalated" json:"is_escalated"`
Classification *string `gorm:"column:classification" json:"classification"`
Resolution *string `gorm:"column:resolution" json:"resolution"`
TimeToRespond *int `gorm:"column:time_to_respond" json:"time_to_respond"`
Category *string `gorm:"column:category" json:"category"`
Subcategory *string `gorm:"column:subcategory" json:"subcategory"`
Subclassification *string `gorm:"column:subclassification" json:"subclassification"`
BookingNumber *int `gorm:"column:booking_number" json:"booking_number"`
CostCode *string `gorm:"column:cost_code" json:"cost_code"`
LanguageRequired *string `gorm:"column:language_required" json:"language_required"`
TimeZone *string `gorm:"column:time_zone" json:"time_zone"`
DeliveryMethod *string `gorm:"column:delivery_method" json:"delivery_method"`
DurationInMinutes *int `gorm:"column:duration_in_minutes" json:"duration_in_minutes"`
InterpreterID *int `gorm:"column:interpreter_id" json:"interpreter_id"`
InterpreterEmail *string `gorm:"column:interpreter_email" json:"interpreter_email"`
InterpreterName *string `gorm:"column:interpreter_name" json:"interpreter_name"`
ClientID *int `gorm:"column:client_id" json:"client_id"`
ClientName *string `gorm:"column:client_name" json:"client_name"`
InterpreterNaati *int `gorm:"column:interpreter_naati" json:"interpreter_naati"`
SecondaryInterpreterID *int `gorm:"column:secondary_interpreter_id" json:"secondary_interpreter_id"`
PayCycle *int `gorm:"column:pay_cycle" json:"pay_cycle"`
BookingTime *time.Time `gorm:"column:booking_time" json:"booking_time"`
BillingGroup *string `gorm:"column:billing_group" json:"billing_group"`
VideoLink *string `gorm:"column:video_link" json:"video_link"`
ConversationID *string `gorm:"column:conversation_id" json:"conversation_id"`
DNIS *string `gorm:"column:dnis" json:"dnis"`
ClientAgentName *string `gorm:"column:client_agent_name" json:"client_agent_name"`
ClientAgentPhone *string `gorm:"column:client_agent_phone" json:"client_agent_phone"`
ClientAgentEmail *string `gorm:"column:client_agent_email" json:"client_agent_email"`
BillingCode *string `gorm:"column:billing_code" json:"billing_code"`
MBIEFeedback *string `gorm:"column:mbie_feedback" json:"mbie_feedback"`
BookingComments *string `gorm:"column:booking_comments" json:"booking_comments"`
AdditionalPrebookingInformation *string `gorm:"column:additional_prebooking_information" json:"additional_prebooking_information"`
ForceUpdate *bool `gorm:"column:force_update" json:"force_update"`
}
func (Ticket) TableName() string {
return "live_tickets"
}