package models

import "time"

// DBTicket is a model that stores Ticket records from Zoho Desk.
//
//   - The intention of the model is to map JSON -> struct -> JSON
//
// Table Schema:
//
//	Primary Key: Id
//	Indexes: Id
//	JSON Fields: Assignee, CF, Contact, DescAttachment, EntitySkills, FirstThread, LayoutDetails, SecondaryContacts, SharedDepartments, Source
//
// NOTE: CF stands for Custom Fields and stores all layout fields that are not in this struct (this struct contains only the defaults).
type DBTicket struct {
	AccountId            int
	ApprovalCount        int
	Assignee             string `gorm:"type:json"`
	AssigneeId           int
	AttachmentCount      int
	Category             string
	CF                   string `gorm:"type:json"`
	Channel              string
	ChannelCode          string
	ChannelRelatedInfo   string
	Classification       string
	ClosedTime           *time.Time
	CommentCount         int
	Contact              string `gorm:"type:json"`
	ContactId            int
	CreatedBy            int
	CreatedTime          time.Time
	CustomerResponseTime time.Time
	DepartmentId         int
	DescAttachments      string `gorm:"type:json"`
	Description          string
	DueDate              *time.Time
	Email                string
	EntitySkills         string `gorm:"type:json"`
	FirstThread          string `gorm:"type:json"`
	FollowerCount        int
	Id                   string `gorm:"primaryKey"`
	IsArchived           bool
	IsDeleted            bool
	IsEscalated          bool
	IsOverdue            bool
	IsResponseOverdue    bool
	IsSpam               bool
	IsTrashed            bool
	Language             string
	LayoutDetails        string `gorm:"type:json"`
	LayoutId             int
	ModifiedBy           int
	ModifiedTime         time.Time
	OnHoldTime           *time.Time
	Phone                string
	Priority             string
	ProductId            string
	Resolution           string
	ResponseDueDate      *time.Time
	SecondaryContacts    string `gorm:"type:json"`
	Sentiment            string
	SharedDepartments    string `gorm:"type:json"`
	Source               string `gorm:"type:json"`
	Status               string
	StatusType           string
	SubCategory          string
	Subject              string
	TagCount             int
	TaskCount            int
	TeamId               int
	ThreadCount          int
	TicketNumber         int
	TimeEntryCount       int
	WebUrl               string
}

func (DBTicket) TableName() string {
	return "zoho_live_tickets"
}