package models import "time" type DBTicket struct { AccountId int ApprovalCount int Assignee string `gorm:"type:json"` AssigneeId int AttachmentCount int Category string CF string `gorm:"type:json"` Channel string ChannelCode string ChannelRelatedInfo string Classification string ClosedTime *time.Time CommentCount int Contact string `gorm:"type:json"` ContactId int CreatedBy int CreatedTime time.Time CustomerResponseTime time.Time DepartmentId int DescAttachments string `gorm:"type:json"` Description string DueDate *time.Time Email string EntitySkills string `gorm:"type:json"` FirstThread string `gorm:"type:json"` FollowerCount int Id string `gorm:"primaryKey"` IsArchived bool IsDeleted bool IsEscalated bool IsOverdue bool IsResponseOverdue bool IsSpam bool IsTrashed bool Language string LayoutDetails string `gorm:"type:json"` LayoutId int ModifiedBy int ModifiedTime time.Time OnHoldTime *time.Time Phone string Priority string ProductId string Resolution string ResponseDueDate *time.Time SecondaryContacts string `gorm:"type:json"` Sentiment string SharedDepartments string `gorm:"type:json"` Source string `gorm:"type:json"` Status string StatusType string SubCategory string Subject string TagCount int TaskCount int TeamId int ThreadCount int TicketNumber int TimeEntryCount int WebUrl string } func (DBTicket) TableName() string { return "zoho_live_tickets" } type Ticket struct { TicketID string `gorm:"primaryKey;column:ticket_id" json:"ticket_id"` TicketReferenceID *string `gorm:"column:ticket_reference_id" json:"ticket_reference_id"` DepartmentID *string `gorm:"column:department_id" json:"department_id"` AccountID *string `gorm:"column:account_id" json:"account_id"` ContactID *string `gorm:"column:contact_id" json:"contact_id"` Email *string `gorm:"column:email" json:"email"` Phone *string `gorm:"column:phone" json:"phone"` Subject *string `gorm:"column:subject" json:"subject"` Description *string `gorm:"column:description" json:"description"` Status *string `gorm:"column:status" json:"status"` ProductID *string `gorm:"column:product_id" json:"product_id"` TicketOwnerID *string `gorm:"column:ticket_owner_id" json:"ticket_owner_id"` CreatedBy *string `gorm:"column:created_by" json:"created_by"` ModifiedBy *string `gorm:"column:modified_by" json:"modified_by"` CreatedTime *time.Time `gorm:"column:created_time" json:"created_time"` OnHoldTime *time.Time `gorm:"column:on_hold_time" json:"on_hold_time"` ClosedTime *time.Time `gorm:"column:closed_time" json:"closed_time"` ModifiedTime *time.Time `gorm:"column:modified_time" json:"modified_time"` TeamID *string `gorm:"column:team_id" json:"team_id"` DueDate *time.Time `gorm:"column:due_date" json:"due_date"` Tags *string `gorm:"column:tags" json:"tags"` Priority *string `gorm:"column:priority" json:"priority"` IsOverdue *bool `gorm:"column:is_overdue" json:"is_overdue"` IsEscalated *bool `gorm:"column:is_escalated" json:"is_escalated"` Classification *string `gorm:"column:classification" json:"classification"` Resolution *string `gorm:"column:resolution" json:"resolution"` TimeToRespond *int `gorm:"column:time_to_respond" json:"time_to_respond"` Category *string `gorm:"column:category" json:"category"` Subcategory *string `gorm:"column:subcategory" json:"subcategory"` Subclassification *string `gorm:"column:subclassification" json:"subclassification"` BookingNumber *int `gorm:"column:booking_number" json:"booking_number"` CostCode *string `gorm:"column:cost_code" json:"cost_code"` LanguageRequired *string `gorm:"column:language_required" json:"language_required"` TimeZone *string `gorm:"column:time_zone" json:"time_zone"` DeliveryMethod *string `gorm:"column:delivery_method" json:"delivery_method"` DurationInMinutes *int `gorm:"column:duration_in_minutes" json:"duration_in_minutes"` InterpreterID *int `gorm:"column:interpreter_id" json:"interpreter_id"` InterpreterEmail *string `gorm:"column:interpreter_email" json:"interpreter_email"` InterpreterName *string `gorm:"column:interpreter_name" json:"interpreter_name"` ClientID *int `gorm:"column:client_id" json:"client_id"` ClientName *string `gorm:"column:client_name" json:"client_name"` InterpreterNaati *int `gorm:"column:interpreter_naati" json:"interpreter_naati"` SecondaryInterpreterID *int `gorm:"column:secondary_interpreter_id" json:"secondary_interpreter_id"` PayCycle *int `gorm:"column:pay_cycle" json:"pay_cycle"` BookingTime *time.Time `gorm:"column:booking_time" json:"booking_time"` BillingGroup *string `gorm:"column:billing_group" json:"billing_group"` VideoLink *string `gorm:"column:video_link" json:"video_link"` ConversationID *string `gorm:"column:conversation_id" json:"conversation_id"` DNIS *string `gorm:"column:dnis" json:"dnis"` ClientAgentName *string `gorm:"column:client_agent_name" json:"client_agent_name"` ClientAgentPhone *string `gorm:"column:client_agent_phone" json:"client_agent_phone"` ClientAgentEmail *string `gorm:"column:client_agent_email" json:"client_agent_email"` BillingCode *string `gorm:"column:billing_code" json:"billing_code"` MBIEFeedback *string `gorm:"column:mbie_feedback" json:"mbie_feedback"` BookingComments *string `gorm:"column:booking_comments" json:"booking_comments"` AdditionalPrebookingInformation *string `gorm:"column:additional_prebooking_information" json:"additional_prebooking_information"` ForceUpdate *bool `gorm:"column:force_update" json:"force_update"` } func (Ticket) TableName() string { return "live_tickets" }